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Member ratings & reviews for
Puffs Ultra Soft Facial Tissues (72 tissues/cube, 12 mega cubes)
3.9 out of 5 stars
stars1,693 ratings1,516 reviews
  1. 5 stars56% (950)
  2. 4 stars13% (215)
  3. 3 stars8% (135)
  4. 2 stars10% (166)
  5. 1 star13% (227)

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Showing 271-280 of 1,516 reviews
Jun 15, 2025
CuriousKat
5 out of 5 stars review

This product would make great toilet paper!

I like this product so much that I wish they made toilet paper to go with it.

Review from puffs.com
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Mar 9, 2026
Mimi26
3 out of 5 stars review

Lately tissue boxes have a lot or “Tissue Pulp”

Too much Tissue pulp coming out when extracting tissues from box

Review from puffs.com
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Feb 5, 2013
Fuzzy
4 out of 5 stars review

Still my favorite tissue.

I noticed lately that the Puffs Plus w/lotion IS NOT as soft as it used to be. can't hardley tell it has lotion. Is this something new to make it stronger? I like it softer..Have used it for years and years, so we did notice.

Review from puffs.com
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Jan 12, 2009
nana
2 out of 5 stars review

Puffs Ultra

I have purchased several boxes of Puffs Ultra recently and in each box there seems to be many tissues that feel like sandpaper, not soft, very scratchy and uncomfortable on a tender nose.

Review from puffs.com
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Jun 10, 2024
monaone
2 out of 5 stars review

Quality control has left the Puffs building.

When you get a tissue that actually doesn't split the ply, they're fine. Also, about 3/4 through the box, the tissues stop coming out and you have to retrieve the clump at the bottom that contains the rest of the tissues.

Review from puffs.com
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reply from Customer Care

We're sorry to hear that this has been your experience, as we have strict quality checks in place to ensure that each box of Puffs reaches you in the best possible condition. We'll be sure to share this with our team, and we'd also be happy to look into this further. When you have a chance, please give us a call at (800) 777-8337.

Apr 27, 2020
Betta
1 out of 5 stars review

This product is as rough as cheap toilet paper.

I am completely disappointed in this product. It says "Ultra Soft", but it is the exact opposite. I bought four boxes on Saturday, choosing your product over Kleenex, and will never buy yours again. Never.

Review from puffs.com
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reply from Pufs

The Ultra Soft has been designed to feel like your wiping your nose on a cloud. We'd like to chat, and get you reassured that a nose in need, still deserves Puffs indeed. Please get in touch with us at (800) 777-8337.

Feb 12, 2019
KarinC
2 out of 5 stars review

Tissue is very rough

I have used Puffs for years, this is the first time I bought the Puffs Ultra Soft. I'm sorry but this tissue is anything but soft and is very rough to touch.

Review from puffs.com
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reply from The Puffs Team

After years of loyalty, we're sorry to hear that you're feeling disappointed! Our Ultra Soft tissues are designed to be a great combination of softeness and strength. Please know that this isn't what we expect, and we'd like to help make up for this box. Please give us a call at (800) 777-8337 when you have a moment.

Oct 16, 2013
Jackie28
1 out of 5 stars review

What happened to the softness??

Puffs no longer has that superior cushy softness. The tissues were very coarse and felt very much like Kleenex's lower quality brand. I was/am very disappointed.

Review from puffs.com
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reply from CR

We're alarmed to read this and would love the chance to discuss this more with you. Would you mind calling our team at 1-800-777-8337 9AM-6PM EST Mon-Fri so we can right this and offset this disappointment? Thanks!

Mar 7, 2014
Patty44
1 out of 5 stars review

Probably goiong to change brands

Will no longer use PUffs.. Poor Quality, poor packing of merchandise, not the quality Puff has been in the past. Tissue separates and falls apart when used. Very unhappy with your product.

Review from puffs.com
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reply from CR

So sorry to hear that! Our goal is to provide a quality product that you can trust! Would you mind reaching out to us at 1- 800-777-8337, Mon-Fri 9AM-6PM EST? Thanks!

Sep 28, 2017
LBK21
2 out of 5 stars review

Too flimsy

As someone with severe allergies who uses lots of tissues, I was disappointed when my local stores phased out the ultra soft & strong, which were fabulous. The ultra soft are way too flimsy to be of any use to a serious tissue user.

Review from puffs.com
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reply from Response from Puffs

We have some good news for you! Those Ultra Soft and Strong tissues that you loved haven't gone away- we've simply shortened up the name to Ultra Soft. The actual tissue hasn't changed at all. However, if you purchased some that weren't the normal quality, we'll want to make sure it gets reported to our team. When you have a free minute, please give us a call at (800) 777-8337, so we can learn more and make this up to you.