We are sorry for the packaging in which you received the unit. Sometimes, it gets damaged during transit, which might explain why the outer box was sloppy. We are glad to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. Please get in touch with our customer support team at usinfo@jmatek.com for any additional product related concerns. If you haven’t already, remember to go to HoneywellAirComfort .com/product-registration to register your product and warranty with us. Thanks again!

Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. Your thoughts about the efficiency of this unit as compared to a window AC, are important to us. Please feel free to write to us at usinfo@jmatek.com for any further suggestions and feedback. If you haven’t already, remember to go to HoneywellAirComfort .com/product-registration to register your product and warranty with us. Thanks again!

Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. If you haven’t already, remember to go to HoneywellAirComfort .com/product-registration to register your product and warranty with us. Thanks again!

Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. If you haven’t already, remember to go to HoneywellAirComfort .com/product-registration to register your product and warranty with us. Thanks again!

We're sorry to hear about your experience with this unit. Room environment conditions such as ceiling height, sunlight, number of windows/ doors and level of insulation can affect cooling efficiencies of these units. We hope that all instructions on storage and maintenance given in the product manual were followed when storing the unit for 2 years. Please feel free to call us at 1-800-474-2147 (Monday - Friday between 8:30 am - 5:30 pm) or send us a note at usinfo@jmatek.com with the reference code number WMA0725. We would be happy to look into your concerns and troubleshoot for you. Thank You !

Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. If you haven’t already, remember to go to HoneywellHomeComfort.com/product-registration to register your product and warranty with us. Thanks again!

We are sorry to hear this ! Our units work best in enclosed, well insulated spaces. Room environment conditions such as ceiling height, sunlight, number of windows/ doors and level of insulation can affect cooling efficiency and there are ways to increase the capacity of these units. There could be other reasons for the unit to not cool- temperature setting could be too high, or the exhaust hose may need re-installation to avoid the heat from coming back into the room. Our units make use of dual motor technology, making them quieter than most others in the market. Please do give us a call at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at usinfo@jmatek.com with the reference code number WMA0715. We look forward to making this right for you. Thank You !

Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. If you haven’t already, remember to go to HoneywellAirComfort.com/product-registration to register your product and warranty with us. Thanks again!