We have used Turbotax for years. I like how it transfers your previous year info. into the new year's file. It walks you through all parts unless you want to go to specific tax areas. Easy to read and understand what to do next. I like that you can download some investment information in from your investment company-helps when you are not exactly sure where to put the information. The only thing I had problems with were on college 529 accounts. I had to go outside turbotax to verify what I was doing with the forms was right. Eventually was able to get the same answer from inside the turbotax questions and answers-just needed to know how to phrase my queston adequately (there are lots of misunderstandings with the 529 accounts all over the internet and lots of bad or unclear advice as to how to report (or in our case, we didn't need to report anything because the withdrawals were all qualified.) So, maybe there needs to be a more clear way to look up information? Anyway, we figured it out and have completed all our taxes! Happy with turbotax again!

I had not filled out all the boxes from the 1099R form. If I had not gone through and reviewed this specific section in the investments section I would have lost out on an additional $200 federal and $800 state refund. Intuit should have a fix for this, otherwise a professional tax preparer might be my best option next year.

Illinois changed tax rates on 7/1/2017 and allows for income to be split between the 1st and 2nd half of the year to take advantage of the lower rate in the first half of the year. Turbo tax completely missed this and doesn't support form IL Schedule SA. If I had not caught this myself, I would have paid thousands in additional taxes to Illinois. Information on "Use taxes" was also terrible, as I almost paid a percentage of total income due to poor information on this as well. In the end, I had to do my Illinois taxes by hand.

I have used Turbo for years and recommend it to others. This is first year I am disappointed. My prior year amounts did not fully carry over resulting in underpayment penalties that weren't accurate. I had to fix by over-rides. I had data input that also did not auto populate forms. An example, my state prior year refund did not auto populate to be included in Form 1040 income. My foreign taxes paid did not auto populate Form 1116 or ask me if I wanted to take the credit.

I have complained several times about error messages that does not conform to anything on the Tax forms, nor do they conform to the panels. It is always difficult to fix errors when some errors pop up. Where would an Error Message for request for "PRIORITY ID Number" be fixed? Or "Other Additions/Subtractions Stmnt(225): Sch A Part 2 Code-1 is not valid addition modification code. Sch Part 2 Code: " be fixed? I intend to try some other software next time.

This is my sixth year using TurboTax and I love the program. Rarely has there been any problems except this year there was an issue with the Fed ID number on my W2. I typed the number in multiple times without resolution. Coincidently, my wife works for the same company. So I copied and pasted the info from her W2 and voila it worked???? Keep up the good work. PG

Overall, I like TrurboTax and have used it for years. On the NJ section, information on pension plans based on selections made in the previous year did not carry forward and I had to guess what selection had been made. This had to do with the 3-year rule or the geneal rule or none of the above. Also information from previous years IRA worksheet did not carry forward automatically and I had to open the PDF version I had stored to find the info about last years numbers. This all should be carried forward automatically.

Easy to use, simple downloads and good pop up boxes to answer questions. The bad part, and only reason it doesn't get a 5 star review is due to the processing/refund fee. Just incorporate the cost of filing and processing the fee in the initial cost. The way it's done at the end is bush league.

I have used TurboTax for the last 20+ years I cannot think of any other software that is more complete and easier to use. If you have a business, which I did, it works with Intuit's book keeping software and makes it extremely easy. Plus, if you do it yourself, you can save money next year as you begin to know what you can deduct.

As my tax requirements change over time, I find I don't have to worry that I'll miss something that needs to be added or can now be discontinued because it no longer applies. If you go through the step-by-step review,Turbotax seems to always pick up the change in my tax environment and reminds me I have to add this and no longer need that. The assistance provided by the online help also keep me up to date when I do have to add an issue I hadn't encountered before. For example, my wife passed away this past year so this changed many tax considerations. Very helpful! Having used this product for many years I have never been let down and never encountered a tax issue due to using TurboTax to prepare my returns.