Skip to Main Content
Sams Club
Sams Club
Member ratings & reviews for
Cottonelle Ultra Comfort Toilet Paper (36 Mega Rolls, 268 sheets/roll)
4.7 out of 5 stars
stars3,932 ratings2,976 reviews
  1. 5 stars80% (3,159)
  2. 4 stars14% (539)
  3. 3 stars3% (121)
  4. 2 stars1% (41)
  5. 1 star2% (72)

Member photos

  • +597 images
Sort by |
Showing 41-50 of 2,976 reviews
Feb 17, 2016
2itchy
1 out of 5 stars review

Not-so- Ultra Comfort

All my life I have used Cottonelle Clean Care Toilet Paper- I swear by it and I personally refuse to use other brands. Recently, I ordered the Cottonelle Ultra Comfort as opposed to my typical preferred Cotonelle Clean Care. After using the purple packaged Ultra Comfort for a few days I noticed things to be a little itchy below the belt. (I am female) I developed my first yeast infection as a result. I have not changed any of my soaps, perfumes, diet, or medication that could have caused a yeast infection. So, I did my homework. I began researching and this is more common than I imagined: People are allergic to toilet paper. Most common brand: Cottonelle. Why? Apparently Cottonelle may sometimes use bleach in their toilet paper so the paper has a brighter and whiter color/ appearance. Once I switched back to Cottonelle Clean Care the itch and irritation subsided. I'm writing this in hopes people think twice before buying the cheapest brand/ or style of tp. Quality over quantity. You truly do get what you pay for.

Review from cottonelle.com
Helpful?65ZTGSNMEL0O15317218611
reply from Family Care

Hello and thank you for reviewing our Cottonelle Ultra Comfort Care TP. We're sorry to hear that you experienced irritation and we hope that you're feeling better now. Bleaching the wood pulps purifies the cellulose fibers by removing highly colored lignin compounds. (Lignins are naturally occurring substances which "glue" cellulose fibers together in wood.) The bleaching is not done for aesthetic reasons but rather as an essential step in making consistent, high quality pulp, tissue, and paper. Our goal is to provide you with a safe and comfortable product and what you've described is not what we would expect. Our Consumer Care team would like to learn more about your experience, so when you get a chance, please contact our team here: 1-877-642-6886 (Monday through Friday 8am – 4pm CT). Thank you.

Jan 19, 2016
Richie
2 out of 5 stars review

Conttonelle Toilet Tissue

You have decreased the width of 12-pack toilet tissue about one eighth of an inch, the number in s roll was also decreased. Quality of paper was wose too. You cheated on consumers. This is a very dishonest business practice. I called it " fleecing of America". I've stopped using your brand, and urged my friends to do the same.

Review from cottonelle.com
Helpful?65ZTGSNMEL0O15317218611
reply from Cottonelle Brand Team

Hi, Richie. Thank you for your review of our Cottonelle Ultra Comfort Care Toilet Paper. Yes, we've narrowed the rolls slightly in order to reinvest in the Cottonelle brand. Doing this allows us to continue to provide our consumers with the highest quality product possible. The sheet count remains the same and product quality should not have changed. Since you feel that it has, we would like to speak with you and learn more about your experience. Please contact our Consumer Care team here for assistance: http://spr.ly/6188BGGzy, or by phone at 1-877-642-6886 (Monday through Friday 8am – 4pm CT).

Apr 6, 2020
CAH1
5 out of 5 stars review

Best on the market

[This review was collected as part of a promotion.] Cottonelle toilet paper is the best on the marker. Thicker than other brands. We have been forced to use other brands during the current shortage and find we definitely use more product with them. Unfortunately, Cottonelle is sold out everywhere. Our subscription service has cancelled our orders. If we were able to buy directly from the manufacturer, we would definitely do that.

Review from cottonelle.com
Helpful?65ZTGSNMEL0O15317218611
Nov 5, 2014
disappointed
3 out of 5 stars review

Enough of the size reductions!!

Cottonelle Ultra is a very good product that I've used for years, but please, no more size reductions in order to boost profits. After noticing the roll now rolls wildly back and forth on the holder, I measured the sizes of a roll from an older (but recent) package and one from the newest package. The older one was 4" x 4.125", while the newer one is 4" x 3.86"! I'd rather pay a little more for a decent size tissue. I've read several complaints on different sites, so don't bother giving the same canned response.

Review from cottonelle.com
Helpful?65ZTGSNMEL0O15317218611
May 23, 2014
MCAT
1 out of 5 stars review

new ultra care sucks!

They couldn't leave a good thing alone. Had to go changing it up. I hate the new quilts, bring back the stripes. The product leaves fuzz on everything it touches and shreds easy. Its also thinner. Dont want ultra comfort. Bring back Ultra Strong! Guess I'll have to go back to Charmin. Let me know if it changes back.

Review from cottonelle.com
Helpful?65ZTGSNMEL0O15317218611
reply from Kimberly-Clark

Hi MCAT. We value our consumers' opinions and are always trying to improve. Because of this, we'd like to learn more about your experience with Cottonelle Ultra Comfort Care toilet paper directly. When you have a chance, please contact our Consumer Services team at http://bit.ly/Kd9nCn. Thank you for reaching out to us!

Nov 21, 2014
sm1717
2 out of 5 stars review

Cottonelle Toilet Paper

I see others have commented, so I will keep my complaint short and add it to the number of those who are unsatisfied. Though I love this product, I am not happy with the change. I just unknowingly purchased my first pack of Cottonelle Toilet Paper at the smaller roll size. The old rolls are 4 1/2? wide. The new rolls are shorter by just shy of ? of an inch. That is a substantial reduction! Faults: ?Roll too small for dispenser ?Sheets are now an awkward child size ?More sheets used per ?sitting? for the desired thickness (room for accidents) ?Changing rolls more frequently ?Less product means purchasing more often ?For every three packs of TP in the smaller size purchased I will only have the equivalent of about two and a half packs of product in the old size As a longtime consumer, I feel ripped off.

Review from cottonelle.com
Helpful?65ZTGSNMEL0O15317218611
reply from Family Care

Hi, sm1717. As you've noticed, we have narrowed our rolls slightly to continue to invest in the Cottonelle you know and expect. We appreciate your feedback and will pass it on to our bathroom tissue team. Thank you.

Jun 19, 2019
Miami Girl
1 out of 5 stars review

New MEGA Roll & Size

I am a lifelong Cottonell customer and Cottonell was the only brand of toilet paper I purchased for over 20 years. I am extremely disappointed with the new product. I read reviews on Target and many seem to be disappointed also. Too bad you did not ask your customers feedback before making changes. The new size has smaller sheets and the mega roll is ridiculous. It doesn't fit my toilet paper holders. I hate to say this but I am going to need to change brands. Disappointed!

Review from cottonelle.com
Helpful?65ZTGSNMEL0O15317218611
reply from Cottonelle Brand

We're glad you reached out, Miami Girl. Your feedback is important to us and we're going to share your thoughts with our team. Additionally, we'd like to speak you when you have a free moment, please reach out to us directly at https://www.cottonelle.com/contact-us or by phone, 1-877-642-6886 (weekdays, 8:00am – 5:00pm CST). Looking forward to hearing from you!

Jun 12, 2016
never write reviews b4
5 out of 5 stars review

Cottonelle Ultra Comfort Care Wide Sheets

This is the best toilet paper I've ever used!!! It's about time someone manufacturered the wider roll. Only problem is that we can't find it again. If it was an experiment please move forward with it! We bought it at Costco in Plano Tx where can we find more?

Review from cottonelle.com
Helpful?65ZTGSNMEL0O15317218611
reply from Cottonelle Brand

Thanks for the review, Kathey! You can locate online and local retailers here: https://www.cottonelle.com/buy-now/buy-cottonelle-ultra-comfort-care-toilet-paper#choose.

Jun 28, 2016
Elle
1 out of 5 stars review

Losing Ground

Of all things this morning I was researching the different Cottenelle choices as our last large bunch triple roll was horrible, thin and scratchy. All rolls. I though maybe we bought the wrong selection but after coming here I realize it was what use to be a wonderful Toilet paper that we have used for over ten years. It does not even make the top three worth consumers report on cushy. Not sure what we will buy this morning but are definitely looking at other brands. What happened to your quality in the past year? We are young seniors, so we have had a lifetime to try different products but until today, it was Cottenelle for the past ten or twelve years. No more

Review from cottonelle.com
Helpful?65ZTGSNMEL0O15317218611
reply from Cottonelle Brand

Thank you for your feedback, Elle. Providing our consumers with a quality product is important to us. Our Ultra Comfort Care toilet paper is ultra cushiony and ultra luxurious and we've not made any recent changes, but it appears that it does not fit your needs. We would suggest trying our Cottonelle Gentle Care Toilet Paper which is enriched with aloe and vitamin E. We hope you'll give it a try soon!

Jul 4, 2018
LindaDX
2 out of 5 stars review

*sigh*

I was a diehard Cottonelle fan... until they went and changed the texture of the Ultra Comfort Care. It used to be nice and strong and didn't roll and break off into little bits that got stuck where they shouldn't get stuck. But now that's exactly what it does. It's dusty and begins falling apart as soon as it gets wet. Now I have to find another toilet tissue. Cottonelle, as the old saying goes - if it ain't broke, don't fix it. It's a little *too* soft. Soft is good, but thick and strong is better.

Review from cottonelle.com
Helpful?65ZTGSNMEL0O15317218611
reply from Cottonelle Brand

Your Cottonelle loyalty isn’t taken lightly, LindaDX, so we want to learn more and make things right for you. Please hang on to this package of tp and connect with us at 1-877-642-6886 (weekdays, 7:30 am - 7:00 pm CT). We look forward to earning your trust with our products once again. Thank you.