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Member ratings & reviews for
Cottonelle Ultra Comfort Toilet Paper (36 Mega Rolls, 268 sheets/roll)
4.7 out of 5 stars
stars3,932 ratings2,976 reviews
  1. 5 stars80% (3,159)
  2. 4 stars14% (539)
  3. 3 stars3% (121)
  4. 2 stars1% (41)
  5. 1 star2% (72)

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Showing 31-40 of 2,976 reviews
Apr 18, 2026
ShelbyC
5 out of 5 stars review

Soft, but Sturdy

[This review was collected as part of a promotion.] Cottonelle Ultra Comfort Toilet Paper is soft and gentle, but still strong and sturdy. It is exactly in line with what I would expect from a toilet paper product.

Review from influenster.com
Helpful?65ZTGSNMEL0O15317218611
Apr 22, 2026
BecN
5 out of 5 stars review

Great! Lasts long!

[This review was collected as part of a promotion.] This toilet paper is so nice! It's very soft and effective! I like the texture and thickness of it. It also seems like it's lasting longer than other toilet papers I've used!

Review from influenster.com
Helpful?65ZTGSNMEL0O15317218611
Apr 20, 2026
TaraW
5 out of 5 stars review

Soft, absorbant, clean

[This review was collected as part of a promotion.] This Toilet paper is soft, very absorbent, thick but not too thick. Doesn't leave any particles behind, feels clean after use. Id defintley add this to my rotation.

Review from influenster.com
Helpful?65ZTGSNMEL0O15317218611
Apr 13, 2026
NinaP
4 out of 5 stars review

Quality toilet paper

[This review was collected as part of a promotion.] The packaging is nice for this product. I like the amount of rolls in the package. It is not too thin and holds up well when wiping. I believe the texture cleans better.

Review from influenster.com
Helpful?65ZTGSNMEL0O15317218611
Jul 26, 2018
disappointed52
1 out of 5 stars review

What Were You Thinking?

I've been a loyal Cottonelle user since the product hit the market in the 70's. When I opened my newest pack I noticed the rolls looked strange. Why so small, like something you'd find at a a highway rest stop? After looking at the wrapping I could see the roll size has diminished by 1/2 an inch (4.0" to 3.5"). My husband even asked "what happened?" The roll looks strange on the holder hardware in the bathroom, and fits so loosely now that it slides when the plys are torn during use. I've returned an unopened pack to Target. I did some investigating and see another major supplier has diminished the size of its rolls as well. This may ultimately be the future industry standard. But for now, you've lost a customer.

Review from cottonelle.com
Helpful?65ZTGSNMEL0O15317218611
reply from Cottonelle Brand Team

We’re so glad you left your feedback. Being a loyal Cottonelle Brand customer for long you, you know the quality our tp provides and the superior clean you experience. It sounds like your most recent purchase didn’t reach our quality standards and we’d like to speak with you more learn about your experience. Please reach out to us when you have a moment at 1-877-642-6886 (Monday through Friday 7:30 am - 7:00 pm Central Time). Thank you.

Jun 20, 2016
Gopples
1 out of 5 stars review

what has happened?

This used to be the very best paper! Now it is rough....thin and just the worst for the money. It cost more than ever! Way more than other brands. Yet KC has cut the size of the roll that it's hardly wide enough to cover anything. The roll is 1/4 inch narrower than other cheaper brands. It leaves enough lint to stuff a pillow. KC is trying so hard to make more money off us that they have lowered their standards and the quality suffers. No more Cottenne here!

Review from cottonelle.com
Helpful?65ZTGSNMEL0O15317218611
reply from Cottonelle Brand

Thank you for your feedback. Providing our consumers with a quality product is important to us. Our Ultra Comfort Care toilet paper is ultra cushiony and ultra luxurious and we have not made any recent changes, but it appears that it does not fit your needs. We would suggest trying our Cottonelle Gentle Care Toilet Paper which is enriched with aloe and vitamin E. We hope you'll give it a try soon!

Feb 10, 2017
Frusterated
1 out of 5 stars review

Rolls are getting smaller

I prefer to buy Cottonelle but you keep changing the roll size. Width needs to be at least 4.2 to fit on my toilet paper holders. You keep changing it to 4.0 so I am not able to use it. I complained about this a few years ago and you changed it back to 4.2. I would love to buy your product but looks like I have to go back to Charmin.

Review from cottonelle.com
Helpful?65ZTGSNMEL0O15317218611
reply from Cottonelle Brand

Thanks for being a fan! Cottonelle Ultra Comfort Care TP has not gone through any recent changes affecting roll size. If you are looking for a larger roll, we encourage you to try our Mega Roll. The Mega Roll offers you 4 rolls in 1! You can learn more online at: https://www.cottonelle.com/savings-coupons. Have a great day!

Feb 17, 2016
2itchy
1 out of 5 stars review

Not-so- Ultra Comfort

All my life I have used Cottonelle Clean Care Toilet Paper- I swear by it and I personally refuse to use other brands. Recently, I ordered the Cottonelle Ultra Comfort as opposed to my typical preferred Cotonelle Clean Care. After using the purple packaged Ultra Comfort for a few days I noticed things to be a little itchy below the belt. (I am female) I developed my first yeast infection as a result. I have not changed any of my soaps, perfumes, diet, or medication that could have caused a yeast infection. So, I did my homework. I began researching and this is more common than I imagined: People are allergic to toilet paper. Most common brand: Cottonelle. Why? Apparently Cottonelle may sometimes use bleach in their toilet paper so the paper has a brighter and whiter color/ appearance. Once I switched back to Cottonelle Clean Care the itch and irritation subsided. I'm writing this in hopes people think twice before buying the cheapest brand/ or style of tp. Quality over quantity. You truly do get what you pay for.

Review from cottonelle.com
Helpful?65ZTGSNMEL0O15317218611
reply from Family Care

Hello and thank you for reviewing our Cottonelle Ultra Comfort Care TP. We're sorry to hear that you experienced irritation and we hope that you're feeling better now. Bleaching the wood pulps purifies the cellulose fibers by removing highly colored lignin compounds. (Lignins are naturally occurring substances which "glue" cellulose fibers together in wood.) The bleaching is not done for aesthetic reasons but rather as an essential step in making consistent, high quality pulp, tissue, and paper. Our goal is to provide you with a safe and comfortable product and what you've described is not what we would expect. Our Consumer Care team would like to learn more about your experience, so when you get a chance, please contact our team here: 1-877-642-6886 (Monday through Friday 8am – 4pm CT). Thank you.

Jan 11, 2016
barnstormer37
3 out of 5 stars review

Smaller rolls stink :-)

Large hands, large butt, fairly large man. Arthritis beginning to affect thumbs and fingers. The new skinny rolls are a definite minus, difficult to manipulate and get fully prepared to "go commando". You may justify it by saying it allows you to still provide a quality product, but narrower is cheaper, except at the cash register. They make TP holders a certain width for a reason. You are trying to dupe your (long time) customers.

Review from cottonelle.com
Helpful?65ZTGSNMEL0O15317218611
reply from Cottonelle Brand Team

Hi, barnstormer37. We appreciate you taking time to review our Cottonelle Ultra Comfort Care Toilet Paper. We understand how you feel, and as you've noticed, we have slightly narrowed the rolls. The sheet count per roll has not changed, however, and neither has the quality of the tissue. We would like to keep you as a customer, and for your future purchases, be sure to sign up and use Cottonelle Toilet Paper coupons at http://spr.ly/6182BBUu8.  Thanks!

Feb 1, 2019
Lizzo1221
5 out of 5 stars review

Simply the best

A clean bum is important from top to bottom. Cottonelle Ultra ComfortCare is the only toilet paper I trust for such an important job. It feels so good that I almost look forward to my next trip to the bathroom knowing that my insurance policy for a clean front- and backside is sitting humbly in the paper holder. Soft, thick, and it doesn't cause any problems with clogging the commode? Sign me up for the purple pack!

Review from cottonelle.com
Helpful?65ZTGSNMEL0O15317218611
reply from Cottonelle Brand Team

Trust us Lizzo, we know the important of a clean bum - and you deserve nothing less! Thanks for choosing Cottonelle, we appreciate you.