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Customer ratings & reviews for
Charmin Ultra Soft Toilet Paper (18 Mega Rolls, 244 sheets per roll)
4.5 out of 5 stars
stars5,842 ratings5,817 reviews
  1. 5 stars76% (4,421)
  2. 4 stars11% (668)
  3. 3 stars4% (239)
  4. 2 stars3% (161)
  5. 1 star6% (353)
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Showing 731-740 of 5,817 reviews
Jan 17, 2017
nikko
1 out of 5 stars review

FULL DISCLOSURE

Charmin Ultra Soft has been our choice for over 20 years- Obviously we continued to BUY your exceptional product- Now you are trying to SELL us an inferior product- smaller rolls-fine- , decreased width-o.k.- , but now you changed the paper or went with a cheaper quality - that's not fine and not o.k.! You didn't get where you are- by being NOT the best ! What are you thinking$$ Bad decision !

Review from charmin.com
Helpful?7AZAHIHAFR8J15315703450
reply from The Charmin Team

We appreciate you taking the time to share your feedback and will be passing your comments along to the rest of our team. The last changes we made to our Charmin Ultra Soft were in July 2015, and we improved the flexibility for a comfortable go. If you have any questions or would like to share more about your experience, please give us a call at (800) 777-1410.

Sep 25, 2014
nomega
2 out of 5 stars review

Quit selling Mega Rolls

[This review was collected as part of a promotion.] By mistake I bought several multi-packs of Mega Rolls and now I cannot locate the extenders at any of the local retail stores. If you are not going to make the extenders available, quit selling the mega rolls!

Review from charmin.com
Helpful?7AZAHIHAFR8J15315703450
reply from CR

We know that with the new upgrades, our rolls may fit a little differently on your TP holder. We hope that you’ll find the quality of our TP has only improved. We hope that you’ll continue to choose us and keep us on your TP holder.

Sep 7, 2014
irate
1 out of 5 stars review

Now like cash register tape.

I can't believe what you have done! The largest size is tiny now. I regularly use this. Suddenly it is 11/2 inch less wide & way shorter. It looks like cash register tape!! I will never buy this again. What really irritates me is how sneakily you changed the dimensions on the pckg. Only a math genius could figure out how slyly you changed it. Will never buy again.

Review from charmin.com
Helpful?7AZAHIHAFR8J15315703450
Mar 24, 2014
Matilda
2 out of 5 stars review

do NOT like new width of toilet paper

I have bought Charmin for many years. What's the deal with this new width? It looks stupid on the toilet paper holder. Please make the rolls smaller in length if that is what you need to do. I will continue to search other brands until I find one that still has the standard width of paper. Also, my brother has to buy a new toilet paper holder to fit these---insane!!!!!!

Review from charmin.com
Helpful?7AZAHIHAFR8J15315703450
reply from CR

We hate to know that you’re considering switching brands! We know that with the new upgrades, our rolls may fit a little differently on your TP holder. We hope that you’ll find the quality of our TP has only improved. We hope that you’ll continue to choose us and keep us on your TP holder.

Mar 14, 2018
mlee95823
5 out of 5 stars review

Excellent, best TP in the world!

We love this product and think it's the best TP in the world. Our only complaint is the spool that the tissue is wrapped around - invariably the rolls get crushed in handling and the spool winds up in every shape except round. As a result the roll wobbles around the TP dispenser. It would be nice if Charmin (P&G) could make a stronger spool that didn't get crushed into irregular shapes.

Review from charmin.com
Helpful?7AZAHIHAFR8J15315703450
Jan 26, 2014
NotU2
1 out of 5 stars review

Not Pleased!

We have used Charmin for many years and now have a complaint. When you downsized the width it no longer fits in my toilet paper holder and gets torn or breaks off on the wrong perforations. I do not want to have to buy a new paper holder as my current one matches my décor. I know every company tries to save money and this is a try on your part but it does not save money for your customers who buy your product. Why is it that big companies DO NOT CARE ABOUT YOUR CUSTOMERS' OPINIONS. Not only P & G but all others. sometimes the Bottom Line is not the best line!

Review from charmin.com
Helpful?7AZAHIHAFR8J15315703450
Jan 28, 2014
des1414
1 out of 5 stars review

Just our oppinion, Take it for what is's worth.

Product #9051U02080601. We have been using Charmin since the "Mister Wipple" days. This product I have listed above is the worst Charmin we have ever used. The rolls are so small a family would need to use at least one roll per day if not more. They are also much narrower than previous ones. I need to put a spindle in my two roll holder in order to keep thrm from falling out. Less product for more money. If you keep up this practice, it's a sure way to loose loyal customers.

Review from charmin.com
Helpful?7AZAHIHAFR8J15315703450
Jun 6, 2020
NashuaBoy
2 out of 5 stars review

Product has gone on the cheap

Prior to COVID-19, I was able to get my Charmin at Costco. After, I was left to pick it up where I could. The rolls I managed to get from Walmart where a full 1/2 inch narrower than Costco's. I am hoping that this was simply Charmin's means to provide for Walmart "Roll Back" value and not a sign of what is to come once I can get Charmin at Costco once again.

Review from charmin.com
Helpful?7AZAHIHAFR8J15315703450
reply from Charmin

We assure you we're working hard to get the wipes you've come to love, and that we go through many processes to only give you the best. Though we've made temporarily changes to the shape of the sheet’s tear, It’s the same Ultra Soft, with a new perforation's. We'd be happy to help you find where your rolls fell short, so please give us a call to make this right at (800) 777-140.

Jul 19, 2017
acarmack
5 out of 5 stars review

Amazing Product

[This review was collected as part of a promotion.] I absolutely loved Charmin Ultra Soft. It was extremely soft, strong and durable. While it was thick and durable, it did not clog my toilet like other thick toilet papers have in the past. The rolls seemed to last forever and with as much toilet paper as we normally go through, that was huge for us. I didn't feel like I was constantly changing the roll which was nice. It was a great value for the money since it lasted so long. I would definitely purchase it in the future and I would highly recommend it.

Review from charmin.com
Helpful?7AZAHIHAFR8J15315703450
May 16, 2017
Breystan
5 out of 5 stars review

Clean slate

[This review was collected as part of a promotion.] Charmin ultra soft is my new go to toilet paper. It has multiple ply to ensure a clean bottom without having to use multiple sheets. It also doesn't leave the annoying cotton residue on you. Gets me clean in one swipe!

Review from charmin.com
Helpful?7AZAHIHAFR8J15315703450