Hi jill! We appreciate you taking the time to provide feedback. We hope that your new unit works well. The Use and Care Manual provides the basic details needed. You may refer to page 12 (Packaging & Normal Sounds) for the loud noise on your AC. If you have any specific assistance with your appliance, please feel free to contact us via Live Chat with us [https://www.frigidaire.com/en/contact-us] or call us by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8:00 p.m. EST, and we will be happy to assist. ~Juan

Hi, Barry. Thank you for sharing your feedback. We hope your unit works well. If you need any assistance with Frigidaire products, please connect with us directly at your earliest convenience at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. ET, and we'll be glad to assist. ~Ruth

We sincerely apologize for the inconvenience you’ve experienced with your air conditioner, Bridgett. Providing a reliable and positive experience is our top priority, and we regret that this wasn’t the case for you. Rest assured, we are here to help resolve this as quickly as possible. To better assist you, we encourage you to connect with our dedicated support team. You can reach us via live chat at Frigidaire.com or by calling 1-800-374-4432, Monday through Friday from 8:30 am to 8:00 pm EST. We’ll do everything we can to ensure this issue is addressed promptly. - Maria

Thank you for sharing your feedback with us. Our number one goal is customer service, and your feedback will help us understand our strengths and identify areas for growth. Additionally, our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. Should you require any assistance, please do not hesitate to connect with us via live chat at Frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria