Oh no, Gregory! This doesn’t sound like the performance we’d expect from one of our air conditioners, and we’d like to see if we can help. The unit will usually drop the temperature of the air it’s pulling in by 17-20°F degrees before blowing back out into the room, and it may take a few hours for any significant drop in the room’s temperature. To prevent new or warm air from entering the space, close all openings (windows, doors, curtains, etc.). Then check that the air directional louvers are positioned for the best air distribution/circulation and that nothing is blocking or impeding air flow at the front or back of the air conditioner. You can also try running room fans or ceiling fans to help circulate the room’s air for a better cooling performance. If your room still isn’t as cool as you’d like, feel free to connect with us via Live Chat on our website or our Customer Support line at 1-800-374-4432 (M-F, 8:30AM-8PM EST) so we can further assist. ~ Margaret