Hey, Wil23! Thank you for taking the time to provide us with your valuable feedback. We're sorry to hear that your experience has not been positive. While we expect that our products will meet and even exceed our consumer expectations, the events that you encountered is not typical of the products that we produce day in and day out. Rest assured, we make every effort to manufacture quality products, and your concerns have not gone unnoticed. We understand that you had to return the unit for not blowing cold air. We will be sure to notate your account of this experience for future production models. Although we were unable to resolve your concerns, we do hope that you will reconsider our brand in the future. Kindly, Courtney

Hello, Mrbonner! Thank you for your review. We sincerely apologize for your experience with your appliance. If you are experiencing cooling issues, please check the following conditions: clean air filter, if dirty, set air conditioner to a lower temperature, re position air louvers for a more efficient air flow, make sure the appliance is not blocked by drapes, blinds, furniture etc., and close all doors, windows and other cool air escapes. Should you need further assistance, please contact us directly at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana