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Customer reviews for Member's Mark 3-Piece Modular Outdoor Kitchen 5 Burner Grill for
Member's Mark 3-Piece Modular Outdoor Kitchen 5 Burner Grill
3.8 out of 5 stars
stars
109 ratings51 reviews
  1. 5 stars57% (62)
  2. 4 stars6% (6)
  3. 3 stars17% (18)
  4. 2 stars6% (7)
  5. 1 star15% (16)

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Showing 11-20 of 51 reviews
Aug 22, 2020
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Broken granite counter top

Granite top was cracked in 3 places. Customer service can't replace or assist with this issue. Total loss and nothing can be done.

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Jun 29, 2022
Reviewer name: freddy
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great Grill

This is a great grill overall and we are quite pleased. The only real complaints are the drain on the sink consisting of flexible tubing is slightly in conflict with the top of the upper drawer, when the drawer is closed and the sink only has a cold water connection rather than hot and cold. The gas feeds require two separate connections, and they should have some way to interconnect if converted to natural gas as we did. Also the two main sections have no way to connect on a permanent basis but that is easy to overcome with a couple of holes and bolts. Other than those very minor items, this grill is well worth the cost and effort! The burners are very adequate and the overall construction should last many years.

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reply from ChantUSA

Hi Freddy, thank you for your purchase and for taking the time to write a review and point out some very important issues that you expressed. We are happy to hear that you are satisfied with the performance of your outdoor kitchen and you can be assured that we will review the comments you offered as we are always looking for ways to improve any and every product we offer.

May 13, 2021
Reviewer name: Bonnie Brown
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great item

Love this outdoor kitchen. Delivery was great, the quality is excellent and the granite is beautiful. I can't wait to start using it.

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Jun 2, 2022
Reviewer name: Schakra
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Sub par customer care, poor communication

Granite piece broken, missing grill cover, hard to lineup for installation . No part number provided to reorder

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reply from ChantUSA

Hi Schakra, we are sorry you are having the issues you described with the granite and missing cover. For assistance with these issues, please call our customer service department at 1-855-CHANT-US (1-855-242-6887) from 8:00am to 5:00pm Eastern time, Monday through Friday for assistance. Explain your situation and they will be able to assist you. We thank you for your purchase!

Jun 2, 2022
Reviewer name: Pizziebarger
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Good for the price

It's good for the price, for sure. There's no adjustments to make it level, but we found a way to make do. The covers are good and the grill works great. I'd recommend it.

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reply from ChantUSA

We thank you for your purchase and for taking time to write a review and share your positive comments about your new outdoor kitchen!

Apr 16, 2021
Reviewer name: Zarrn
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Natural gas converted grill

The unit look very good in the pictures. It came on one pallet but three packages and was well pack inside. The sink is a cool option but it drains out behind the grill so you really need to have plumbing setup for the drain. The grill itself works well and has a lot of heat. The casing looks cheap and feels cheap and I am not sure will hold up and at the price of $2500 that would be an issue for me. The side burner and searing unit are nice. Trash can is very small and doesn't fit much at all. The covers are already rip due to the stainless steel edges in the corners.

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May 7, 2022
Reviewer name: Ronald Zielsdorf
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

3-piece outdoor kitchen

Love the set!! Everything works great together. Just add my own bar to the set up!

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reply from ChantUSA

Hello Ronald, thank you for your purchase, for your great compliments, and for the 5-Star rating. Happy to hear everything is working great for you and we hope that’s the case for many years to come!

Jul 18, 2022
Reviewer name: Regina
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Really wanted this.

Granite countertops came broken, burner covers were dented inwards. Waiting for my refund.

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reply from ChantUSA

Hi Regina, we are sorry to hear about your damages. If you still have not resolved your issue awaiting a refund, please contact our customer service department at 1-855-CHANT-US (1-855-242-6887) from 8:00 am to 5:00 pm Eastern time, Monday through Friday for assistance.

Jun 20, 2021
Reviewer name: J S
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very nice!

Very nice, came with a cover for each piece even though the website doesn't do a great job telling you that.

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reply from ChantUSA

Hi JS, we are happy that you are satisfied with your new Members Mark Modular Outdoor Kitchen. Thanks for taking the time to post your kind comments. Have a great day!

Jun 28, 2022
Reviewer name: Larry
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Must have outdoor kitchen

This is an awesome set up. The grill with the five burners is great for a large party. Love the pot burners and sink is handy for frying and not splattering grease on wife's stove. Oh! BTW the price is perfect.

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reply from ChantUSA

Hi Larry, we thank you for your purchase and we really appreciate you taking the time to express some key points that please you most, especially the fact that it seems you have also pleased your wife with this purchase!!! Thanks again for your purchase and for the great 5-Star rating!