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Customer reviews for VIZIO M-Series™ Quantum 65” Class 4K HDR Smart TV - M658-G1 for
VIZIO M-Series™ Quantum 65” Class 4K HDR Smart TV - M658-G1
4.4 out of 5 stars
stars
1,550 ratings1,520 reviews
  1. 5 stars68% (1,059)
  2. 4 stars19% (295)
  3. 3 stars5% (73)
  4. 2 stars3% (45)
  5. 1 star5% (78)
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Showing 271-280 of 1,520 reviews
Jan 27, 2022
Reviewer name: Notahappycustomer
2 out of 5 stars
2 out of 5 stars review

Great when it works… but it isn't

Ever since the last update my SmartCast has stopped working all together. I can't access any of the apps not even by activating the apps thru the SmartCast app. I get sufficient speeds for streaming 4k on all my other TVs except this one. The worse part is no response from Vizio on when they will fix the issue and apparently it's getting worse. I used to have to reboot my TV to get it to work before but now it just doesn't work at all no matter what you try. Please fix the TVs or I cannot change my review. Works fine with my PlayStation 4 and I can stream on there but defeats the purpose of having a 4k TV that cannot steam anything in 4k. Have even tried to hook it up with Ethernet and still nothing.

Review from vizio.com
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reply from Customer Care

Hello Notahappycustomer, there could be a few things that cause lag or apps to not respond correctly, and I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.

Jun 18, 2020
Reviewer name: Jeffrey Harleysville
1 out of 5 stars
1 out of 5 stars review

The worst tv I have ever owned.

I bought the M-Series 65” tv in March and had to exchange it three days later because it wouldn't work correctly. Smart cast, AirPlay, usb connected sound bar unable to connect and the tv would turn off or the internal tv speakers would just stop working. Now the new replacement tv is having similar problems. The approval for repair is authorized, but who knows when it will get repaired or if it is repairable. Now I am without a tv that works properly and it's the only one I have.

Review from vizio.com
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Nov 23, 2020
Reviewer name: Shadofight21
3 out of 5 stars
3 out of 5 stars review

Tv isn't bad, but SmartCast sucks!

Bought this tv right befor the pandemic started, and have had a good bit of time together to know the tv, had another tv that I bought 10 years ago that was vizio, and I loved it. This one, well the hardware itself isn't bad, their SmartCast user interface is constantly having to be rebooted, will randomly lose WiFi signal, when all the other devices I have don't. Been kicking my self for not getting the TCL Roku tv, just thought I could count on a company that I had previously loved.

Review from vizio.com
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Apr 17, 2020
Reviewer name: Hoangnextiraone
4 out of 5 stars
4 out of 5 stars review

Easy set up and beautiful color on M model

I love it for value and price compared to other 65" TV even the sound is not that great . I am suggesting and wish Vizio in future selling a TV packages with a choice of Vizio sound bars included . That's meant you could sell 2 things at one time. Customers can test picture and sound at the same time to fit their budget at that moment.

Review from vizio.com
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Jul 19, 2021
Reviewer name: Intelklown28
5 out of 5 stars
5 out of 5 stars review

Easy to navigate

Best Vizio TV I've had, I know there are other Vizio TVS out now but hands down I got this last year and it's amazing and perfect clarity! I'd buy more for every room if I already didn't have them set up with Vizio already!! There is no other TV that I'd prefer!

Review from vizio.com
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Nov 12, 2020
Reviewer name: BABROWN
4 out of 5 stars
4 out of 5 stars review

Very nice TV

Have enjoyed this tv so far, but still haven't learned how to use all the features as this is my first smart-tv. The only problem I encountered was it shipped without one of the internal mounting brackets for the legs. Instead of returning it I bought a wall mount.

Review from vizio.com
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May 13, 2020
Reviewer name: jobyny54
5 out of 5 stars
5 out of 5 stars review

Great TV

I bought this TV because my TV took a dump. I had a very well known name brand TV that was way more expensive than the Vizio. But I read the reviews and purchase the TV.I am so happy with my choice. Not only did I get a great TV I did not go into debt.

Review from vizio.com
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Mar 20, 2020
Reviewer name: Reformedude
1 out of 5 stars
1 out of 5 stars review

Non-existent support. Airplay buggy.

If you review the Youtube "How to use Apple AirPlay 2 | VIZIO SmartCast™" you'll find dozens of complaints from Vizio customers that the Airplay function is buggy or doesn't work at all. I wish I'd seen it before buying. In my case it works with my iPhones. Doesn't work with my Macs (OS X High Sierra). Yes, I'm using the same wifi network for Mac and TV. I've also done a factory reset of the TV. I contacted Vizio and I'll have to say they have some of the most mindless drones for "support reps" and "support supervisors" I've ever dealt with. All they know how to do is read off a script. For every comment or objection I made they just repeated the same script over and over again. They refuse to listen. Talk about gaslighting! Every time I asked to speak to a supervisor or have the problem escalated they just gaslighted me again. I spent over an hour on the phone only to hear them say their "resolution to the problem is you'll have to call Apple for support." And of course they weren't about to pay for the $35 minimum charge Apple requires for phone support. I'm an Apple Certified Consultant and have been for over 25 years. So I know a few things about Apple. I can say with 100% certainty this is not Apple's problem. In order for Vizio to even begin the process of writing code to support Airplay they had to become an Apple Developer to get Apple's specs for Airplay. If in writing code Vizio didn't follow Apple's Airplay specifications precisely their product won't work properly, and this is clearly what happened here. Vizio screwed up, but rather than owning it, or referring it to their own product development team, they're telling customers to call Apple for support! I've bought Vizio products before, including 2 prior TVs and 2 soundbars. Never again. I won't patronize an incompetent business that gaslights their customers when they need product support.

Review from walmart.com
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reply from VIZIOEntertainmentExpert

Hello Reformedude, to get Airplay to work when using your Mac it would require macOS 10.14.5 or higher to be able to stream your content. If you are able to upgrade your Mac operating system and you are still not able to Airplay your content please reach out to our customer support again at support.vizio.com and click on 'Contact Us'.

Nov 25, 2019
Reviewer name: jj09
1 out of 5 stars
1 out of 5 stars review

defective out of the box

as soon as i turned it on for the first time it blinked on & off for about 10-15 seconds. at first, i thought it was doing this simply b/c it was the first time for it to be turned on however i was wrong. it did this pretty much every time i turned it on and it would also do it when i changed the channels. very frustrating as i had to return it approx 4-days later as i thought it would quit but again i was wrong. i bought this to replace a samsung that had recently got struck by lightning though after returning the defective vizio i essentially went back with another samsung.....

Review from vizio.com
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reply from Customer Service

Hello jj09, this behavior is not normal for this television. Sorry you did not have a positive experience with this television. If you decide to give us a chance in the future please reach out to our customer support with any questions.

May 28, 2020
Reviewer name: Anonymous
2 out of 5 stars
2 out of 5 stars review

Not satisfied

I bought this tv based on price and the good reviews, however I have only had it for a few weeks and I've experienced a few issues. It has problems with the picture, I get little black boxes that randomly appear on the screen, I've had multiple problems with the entire screen going black and having to unplug the tv for a few mins and plug it back in to get it to work. The home screen doesn't seem to work consistently, some times it will only show the top menu bar but the rest of the screen is gray. I have a vision sound bar that has intermittent issues with the audio as well. I've had my internet provider out to make sure there are no issues with that, and I have the tv hard wired directly to my router, still same problems persist. I would not recommend this tv personally.

Review from vizio.com
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