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Sam's Club
Member ratings & reviews for
MM STONE ISLAND NG DOTCOM

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Showing 41-47 of 47 reviews
Aug 18, 2021
KW
4 out of 5 stars review

Beautiful Outdoor Kitchen!!!

We absolutely love this outdoor kitchen and everyone that comes to our house wants to buy it. You can't beat the price! The only issue we have with it is where the garden hose connects to the faucet, we can't get it to stop spraying/leaking everywhere.

Helpful?3B3E4AKFG3OZ15299319830
reply from Prokan BBQ

Hi,Please kindly note that it is important to use the plumber's tape on the joint section to ensure it won't leak. Hope it helps. Thanks

May 16, 2020
jaybird
3 out of 5 stars review

Poor quality control as manufactured.

I bought this about a month ago. The setup was a bit awkward only because of the weight of the boxes it shipped in. The grill itself is great although the burners seem to have different heat settings at the same valve settings. Once you know the hot ones and the cold ones, it works fine. The rotisserie also works well. The reason it is getting a 3 is because the sink station is about one inch higher than the grill (see pictures). In the advertising they are both at the same height. The issue is not the feet adjustment. It is that the sink cabinet was manufactured too high with extra cabinet above the door and under the sink countertop. I don't really care, but my wife and daughter are really upset with paying this much money for something that isn't right. The product should match the advertising pictures with the tops level the whole way across. I marked my recommendation as a "No" because of their reactions. I like the grill so I am straddling the fence on the rating.

Helpful?3B3E4AKFG3OZ15299319830
reply from Prokan BBQ

Hi,Sorry about your negative experience. Could you please contact our service team @ contact@zhprokan.com, and we would be happy to instruct how to properly leveling each unit. Thanks so much for your support.

May 13, 2021
Dylan
1 out of 5 stars review

Verified Purchase

DO NOT BUY THIS

Granite counter top is very badly cracked.

Helpful?3B3E4AKFG3OZ15299319830
reply from Prokan BBQ

Hi Dylan,Thanks so much for your review, but we can always assist you with the replacement parts if you could contact us contact@zhprokan.com. Thanks

Apr 5, 2021
JoePat
5 out of 5 stars review

Awesome Grill and Looks Great Too!

Well built the stone and stainless give a stunning look. Doesn't feel cheap high end quality. I wish that it had lighting inside the grill when opening and the newer style knobs that light up. Otherwise I highly recommend if don't want to give up a lot real-estate in your yard.

Helpful?3B3E4AKFG3OZ15299319830
reply from Prokan BBQ

Hello Joe,We are so grateful for your 5-star review. Thanks SO MUCH for sharing your rating with us and the community here.

Jun 15, 2021
DenisE
4 out of 5 stars review

4 years later

I've had this grill since 2017! Still working, but the igniter went out just yesterday. Hopefully it can be fixed. Only complaint is the top counter changes colors when it gets wet/moist. Grill is large and does have some uneven heat but overall satisfied. If only they can replace the igniter

Helpful?3B3E4AKFG3OZ15299319830
reply from Prokan BBQ

Thanks for taking the time to write us a review, and our service team is always here to support our product. Please send an email to us contact@zhprokan.com, and we would love to assist you with replacement part. Thanks

Jun 28, 2021
Ranny
4 out of 5 stars review

Replacement Grill

Where and how do I get a replacement for the grill only?

Helpful?3B3E4AKFG3OZ15299319830
reply from Prokan BBQ

Please contact us @ contact@zhprokan.com for more detail. Thanks

May 17, 2021
Yo
3 out of 5 stars review

No Matching counter return

Is there a matching return counter like other units. This forms an L for corners

Helpful?3B3E4AKFG3OZ15299319830
reply from Prokan BBQ

Hi,I am sorry that we only have what is being listed, and will appreciate if you could share with us more about your experience with the product itself so it can help us to learn how to better improve to meet your expectation. Thanks