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Sam's Club
Sam's Club
Member ratings & reviews for
MM STONE ISLAND NG DOTCOM

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Showing 1-10 of 47 reviews
Oct 14, 2020
Anonymous
5 out of 5 stars review

Verified Purchase

Awesome Grill

Loved the grill , worth every penny... It's a lot of grill for the money and I love the sink!! Also the delivery was a great experience. The package was delivered in a pallet and delivered to the back of the house.

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reply from Prokan BBQ

Thanks for the awesome review. We really appreciate you taking the time out to share your review with us. Happy Grilling

Oct 27, 2020
TinaC
5 out of 5 stars review

Verified Purchase

Love This!

This is beautiful and is reasonably priced. The grill's design could use some changes. We had a hard time keeping flames off our food. Now I put copper mats over the grate which cut down on that.

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Jun 7, 2021
Harris
5 out of 5 stars review

Verified Purchase

Very pleased consumer

Product is as pictured. Sturdy construction and very nice. We had shopped around for a like item for a few months and this was by far the best value. We ordered it online and it was delivered in about 2 weeks. It came in 3 boxes but was easy to assemble. We are very happy with it.

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reply from Prokan BBQ

Thanks for taking your time to share your review with us. We designed the product to require the minimal assembly, so you can enjor grilling with your new outdoor kitchen.

Jul 6, 2021
Adam
4 out of 5 stars review

Verified Purchase

Good product, BUT…

This unit is exactly as pictured, works good and really heavy, don't try to move it around yourself, don't make my mistake. Delivered in good condition, 2 boxes. The only one thing Why I give it 4 stars out of 5 is imperfection… what do I mean? There are some little nuances that doesn't line up good, there is a space between cabinets, you can't really put it tight to each other because of those stones, plus storage shelve not in right place so there is a gap. Nothing horrible but it has some issues I have to spend time fixing it (pictures attached) Overall it's a good piece for its price, so I'm not complaining, I'd better spend 2k and fix small things rather than buying an island for 5k

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reply from Prokan BBQ

Hi Adam,Thanks so much for your time to leave us the review, and we would look into your comments and keep improving our product. Thanks so much.

Apr 27, 2021
JS
4 out of 5 stars review

Verified Purchase

Great Price!

Excellent option for the price. I researched everywhere and without doubt I can tell that this Grill Island is the best choice by far. Of course, don't expect natural stone, although the faux stone looks very nice (unless you touch them, you can't tell is faux). The grill quality is average, but works fine and cooks evenly. It comes in two boxes and arrived in good shape (just a very small scratch in the countertop). I highly recommend it if you are on a budget.

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reply from Prokan BBQ

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Happy Grilling

Jun 9, 2021
Alta
4 out of 5 stars review

Verified Purchase

Excellent

This is beautiful. It worth every penny. I wish the grill was better quality but it great for the money v

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reply from Prokan BBQ

Thanks for taking the time to write us your review, and your feedback helps us to improve. Thanks

Apr 18, 2021
Katelyn
2 out of 5 stars review

Verified Purchase

Damaged in serval places!

Upon opening the boxes for this product we noticed MANY damaged spots, including both counter tops of both side pieces were broke. The sink counter top on the left was broke in 5 different spots, the burner counter top on the right broke in 1 spot. Multiple dents and dings in the product, can't even get my trash door under the sink to close right. Sent emails back and forth with supplier and currently waiting on a reply. I really hope they make this right as it would be difficult to put back in the boxes and ship it back due to size.

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reply from Prokan BBQ

Hi Katelyn,Please contact us @ contact@zhprokan.com, and we would love to assist to get the product right for you. Thanks

Mar 12, 2021
Stephen
2 out of 5 stars review

Verified Purchase

Lots of issues

Although Sam's Club customer service has been AMAAAZING, this BBQ has caused a lot of headache. The granite came cracked, the rock siding came broken, a protective bumper came broken, and the electric igniter was missing. For the cracked granite and siding, Sam's Club offered a weak 15% discount, but they also offered to replace the item. However, given that's its a huge and heavy BBQ, we opted out of having to unpack age and assemble another one. As for the ignitor and bumper, Member's Mark is sending new parts, however, it's on backorder, and we won't receive them for 3 months!! Buyer beware, this is a sweet deal for a BBQ island, but it comes with its caveats. Also, I need to mention that setting up the faucet is a nightmare. We still haven't been able to get it to not leak (spray) everywhere. They're also sending a new faucet (also 3 month delay). We'll see if that fixes the issue

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reply from Prokan BBQ

Hello,Thanks for your review. We would be happy to assist you for the replacement parts. Please contact us, the manufacturer, @ contact@zhprokan.com, and we should be able to assist more efficiently. Thanks

Aug 6, 2020
Lou
2 out of 5 stars review

Verified Purchase

Poor stainless for the price

Looks good came in most screws were loose after the second bbq trying most the interior parts had a burned color,to clean the inside is a project The material inside not what you expect from an expensive grill

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Nov 15, 2020
Henry
1 out of 5 stars review

Verified Purchase

BBQ island

I didn't not receive my merchandise because Sam's club shipped the damaged one and they said they can't give a replacement because they were out of stock

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