I am sorry for the problem you had with your unit. Thank you for providing the feedback as we work to improve our products and learn consumers wants and needs that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. Again, we apologize for the inconvenience and frustration caused. ^Daphane

Thank you so much for bringing this issue to our attention. We completely understand how frustrating it can be when things aren't working as they should. Please know that we take all problems very seriously, and we are committed to resolving them for you as quickly as possible. If you ever need assistance, please don't hesitate to direct message us on Facebook or Twitter using the handle @LGUSSupport. It would be a pleasure to help you in any way we can. To expedite the process, please include the model and serial numbers of your television when you message us. Thank you for taking the time to reach out! ~Rita