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Sam's Club
Member ratings & reviews for
14X10 PERGOLA SILVERTON W/ELECTRIC
4.5 out of 5 stars
stars304 ratings242 reviews
  1. 5 stars72% (220)
  2. 4 stars15% (47)
  3. 3 stars6% (18)
  4. 2 stars1% (4)
  5. 1 star5% (15)

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Showing 51-60 of 242 reviews
May 24, 2019
Tammy
3 out of 5 stars review

Broken

Picked this up for Mothers Day and just finished putting it together. Part of the bar is cracked so it is not usable. I bought one last year and its a little different but I didn't have any problems with that one :( Called Sams and never could get through to anyone to help me see if they could replace it.

Helpful?2D82XOWYCDQO15280451832
reply from BYDSales

Oh no, Tammy! I'm so sorry your piece to the bar is cracked. You can order replacement parts through our Customer Service team. Please call us at 1-800-347-8372 Monday - Friday, from 8-5 ET and we will be happy to assist you further with this request.

Apr 25, 2019
Disappointed
1 out of 5 stars review

Very disappointed I'm out of a lot of money

I purchased it at the end of January and very disappointed with the product. The wood is cracking and it rocks back and forth when the wind blows more than 20 miles per hour. I called Backyard Discovery, Sam's club and go-configure letting them know what was going on. I was told it was my problem, any thing that needed to be done I would have to pay: pay for someone to come out, someone to fix it, pay for new parts or disassemble it, and return it to the store to get my refund. But if you are married to a handymany man with a big truck it is a good buy.

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reply from BYDSales

We are sorry to hear that you are having problems with your Silverton Pergola. If you could please contact us at customerserv@backyarddiscovery.com we would be happy to process a warranty claim on your set. And see what can be done to get your set back up and running in safe working condition.

Mar 31, 2019
Michael
5 out of 5 stars review

Great price! Sturdy! Easy to assemble

We bought this pergola to complement the hot tub we bought from Sam's Club. Similar pergola's made in America cost between $3,000 and $5,000. My handyman didn't have the time to assemble this as soon as we wanted, so my wife and I did it ourselves; we are retirees and we took our time but it wasn't that difficult. I really wish the company offered a Coolaroo-style sun shade kit for the interior roof/ceiling. The summer sun down here in New Mexico can be merciless. We will fabricate our own with help from YouTube videos.

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Feb 26, 2021
Joe42
1 out of 5 stars review

Poor Quality Despite Multiple Attempts

We paid for installation thankfully, so that third party company can attest that the quality is crap! Initial delivery contained 4 damaged pieces. Second delivery to replace the 4 damaged pieces contained 2 damaged pieces. Third delivery was 2 of the same piece. Fourth delivery was again 2 pieces (even though we only needed 1), but both pieces were damaged. Fifth delivery was again 2 damaged pieces. I would suspect quality controls don't exist in the lumberyard for this company.

Helpful?2D82XOWYCDQO15280451832
reply from BYDSales

I'm sorry that this was your journey and it is not what we expect for our customers. I encourage you to contact our Customer Advocate team at 800-856-4445. We can work with you to get your playset up to manufacturer specifications.

Jul 7, 2020
GomezFamily
5 out of 5 stars review

Great Pergola

This pergola looks amazing in person. The color is perfect for what we are looking for. Installation took about 6-8 hours with two people. The app with step by step instructions were easy to follow and you are able to zoom in. The only bad thing was that the instructions said 2 people for the whole installation; however, at the end of the instructions you are supposed to lift it up to put the feet and that requires 4 people. My husband and I were able to do it ourselves but it was a pain and we ended up damaging the bottom a little. Overall, I would definitely recommend this product and instructions.

Review from backyarddiscovery.com
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Apr 7, 2019
Lori
2 out of 5 stars review

Cheap wood but looks ok and easy to build

This pergola wasn't 10 x 14 as we were building we noticed it seemed much smaller than the one we saw in the store that they had on display. Upon measuring it came out 8.5 x 11.5. ( from outer leg to outer leg). Needless to say I'm not happy. The wood is cheap some pieces were cracked when we took them out of the box, but the darn thing is built can't take the 3 boxes back now. I paid for a 10 x 14 even the box says it's 10 x 14, upon calling the store I was told there wasn't much they could do. It's a rip off.

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reply from BYDSales

Lori, We are sorry to hear you had an unpleasant experience with Silverton Pergola. We hope you that you are willing to give Backyard Discovery another chance in the future.

Feb 27, 2019
CF Designs
5 out of 5 stars review

Very good quality and looks beautiful

My husband and very handy son-in-law put this together in about 3 to 4 hours. It is beautiful! We needed something at the deep end of our pool and this was the perfect solution. We added lights and having the electrical connection located on one of the poles made it very easy to do. The two bar/serving shelves will be put to very good use. We did purchase better concrete anchors to add to the stability of the structure because the ones supplied did not seem adequate. Time will tell if it holds up to our North Carolina weather, but I think we will get many years of enjoyment from this pergola.

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Apr 28, 2019
Jfull222
5 out of 5 stars review

Easy Install Great Value

The instructions estimate 8 hours for 2 people. I was able to finish it with very little assistance in about 5 hours. Some of the roof truss holes didn't line up with the pre-drilled holes. Prior to running the Lag all the way down make sure you can line up properly as not to mar your boards. Other that that, great product, easy install. The outside dimensions are 10'x14' not inside. Make sure to read the specifications prior to purchasing to make sure it will accommodate your funiture. The APP instructions are amazingly easy to follow.

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May 27, 2020
RUSHLVRS
4 out of 5 stars review

Good Value and Looks Great!

The kit is a good value if it is stocked at your local SAM's. The two long, heavy boxes fit into my mini-van with the seats taken out. In Southern California, the climate is very sunny all year around, so I was concerned about the stain finish's long-term durability, even with a protective clear sealer applied, as is recommended. Clear sealers may waterproof the substrate, but will provide very little UV light protection. I wanted this to last for years with easy maintenance, so I painted all the pieces with three coats of high-grade house paint before assembling it. Three coats were required to completely cover the silver color with a pure white. Also, the kit comes with very spaced out wood strips across the top, so there is almost no shade provided with the standard kit. I was able place two additional strips between each pair - so now it is like a patio cover with noticeable shade. With the added strips being painted too, three gallons of paint were needed.

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May 4, 2020
Brandon H
5 out of 5 stars review

Verified Purchase

Easy

Looks amazing and not that hard to install with the video instructions

Review from backyarddiscovery.com
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