Picked this up for Mothers Day and just finished putting it together. Part of the bar is cracked so it is not usable. I bought one last year and its a little different but I didn't have any problems with that one :( Called Sams and never could get through to anyone to help me see if they could replace it.

I purchased it at the end of January and very disappointed with the product. The wood is cracking and it rocks back and forth when the wind blows more than 20 miles per hour. I called Backyard Discovery, Sam's club and go-configure letting them know what was going on. I was told it was my problem, any thing that needed to be done I would have to pay: pay for someone to come out, someone to fix it, pay for new parts or disassemble it, and return it to the store to get my refund. But if you are married to a handymany man with a big truck it is a good buy.

We bought this pergola to complement the hot tub we bought from Sam's Club. Similar pergola's made in America cost between $3,000 and $5,000. My handyman didn't have the time to assemble this as soon as we wanted, so my wife and I did it ourselves; we are retirees and we took our time but it wasn't that difficult. I really wish the company offered a Coolaroo-style sun shade kit for the interior roof/ceiling. The summer sun down here in New Mexico can be merciless. We will fabricate our own with help from YouTube videos.

We paid for installation thankfully, so that third party company can attest that the quality is crap! Initial delivery contained 4 damaged pieces. Second delivery to replace the 4 damaged pieces contained 2 damaged pieces. Third delivery was 2 of the same piece. Fourth delivery was again 2 pieces (even though we only needed 1), but both pieces were damaged. Fifth delivery was again 2 damaged pieces. I would suspect quality controls don't exist in the lumberyard for this company.

This pergola looks amazing in person. The color is perfect for what we are looking for. Installation took about 6-8 hours with two people. The app with step by step instructions were easy to follow and you are able to zoom in. The only bad thing was that the instructions said 2 people for the whole installation; however, at the end of the instructions you are supposed to lift it up to put the feet and that requires 4 people. My husband and I were able to do it ourselves but it was a pain and we ended up damaging the bottom a little. Overall, I would definitely recommend this product and instructions.

This pergola wasn't 10 x 14 as we were building we noticed it seemed much smaller than the one we saw in the store that they had on display. Upon measuring it came out 8.5 x 11.5. ( from outer leg to outer leg). Needless to say I'm not happy. The wood is cheap some pieces were cracked when we took them out of the box, but the darn thing is built can't take the 3 boxes back now. I paid for a 10 x 14 even the box says it's 10 x 14, upon calling the store I was told there wasn't much they could do. It's a rip off.

My husband and very handy son-in-law put this together in about 3 to 4 hours. It is beautiful! We needed something at the deep end of our pool and this was the perfect solution. We added lights and having the electrical connection located on one of the poles made it very easy to do. The two bar/serving shelves will be put to very good use. We did purchase better concrete anchors to add to the stability of the structure because the ones supplied did not seem adequate. Time will tell if it holds up to our North Carolina weather, but I think we will get many years of enjoyment from this pergola.

The instructions estimate 8 hours for 2 people. I was able to finish it with very little assistance in about 5 hours. Some of the roof truss holes didn't line up with the pre-drilled holes. Prior to running the Lag all the way down make sure you can line up properly as not to mar your boards. Other that that, great product, easy install. The outside dimensions are 10'x14' not inside. Make sure to read the specifications prior to purchasing to make sure it will accommodate your funiture. The APP instructions are amazingly easy to follow.

The kit is a good value if it is stocked at your local SAM's. The two long, heavy boxes fit into my mini-van with the seats taken out. In Southern California, the climate is very sunny all year around, so I was concerned about the stain finish's long-term durability, even with a protective clear sealer applied, as is recommended. Clear sealers may waterproof the substrate, but will provide very little UV light protection. I wanted this to last for years with easy maintenance, so I painted all the pieces with three coats of high-grade house paint before assembling it. Three coats were required to completely cover the silver color with a pure white. Also, the kit comes with very spaced out wood strips across the top, so there is almost no shade provided with the standard kit. I was able place two additional strips between each pair - so now it is like a patio cover with noticeable shade. With the added strips being painted too, three gallons of paint were needed.

Looks amazing and not that hard to install with the video instructions