Thank you so much for your review, Brielle. We&#39;re very sorry that a loyal Downy user had this experience with your most recent purchase. Sometimes, this can be explained due to the product being stored or exposed to extreme heat, such as on a dryer, in direct sun or in a hot car. The liquid should return to normal when it is stored at room temperature. We&#39;d like to connect about this and help. Please call us at (800) 688-7638. <br />

We&#39;re sorry to hear that you&#39;re not a fan of this scent. A lot of thought goes into creating features that we think you&#39;ll like, but we certainly understand that preferences can vary. Your feedback will be passed along, and we hope that you&#39;ll give another Downy scent a try. You&#39;re always welcome to give us a call at (800) 688-7638 if there&#39;s anything more we can assist you with.