We're sorry the Downy Infusions Pineapple & Coconut Grove scent doen't appeal to you, Pam. A lot of thought goes into the design of our products to create features that we think you'll love, and we offer a range of product versions for the varied needs and preferences of our consumers. Your satisfaction is important to us, and we’d like to gather some information, and help you find a Downy product that you can love. Please give us a call at 1-800-688-7638 from 9AM -- 6PM EST Monday–Friday, and we'll be happy to assist you.

Thank you so much for your review, Brielle. We're very sorry that a loyal Downy user had this experience with your most recent purchase. Sometimes, this can be explained due to the product being stored or exposed to extreme heat, such as on a dryer, in direct sun or in a hot car. The liquid should return to normal when it is stored at room temperature. We'd like to connect about this and help. Please call us at (800) 688-7638.

We're sorry to hear that you're not a fan of this scent. A lot of thought goes into creating features that we think you'll like, but we certainly understand that preferences can vary. Your feedback will be passed along, and we hope that you'll give another Downy scent a try. You're always welcome to give us a call at (800) 688-7638 if there's anything more we can assist you with.