Hi there! We are so happy to hear that Downy Soft Liquid Fabric Softener, Radiant Pineapple & Coconut Grove is the best fabric softener you have ever used, especially for your towels! We understand it can be frustrating when a favorite product is not available in stores and appreciate you going the extra step to order it online. We will certainly pass your feedback along to the Downy team. Thank you for your loyalty!

Angela, we are so incredibly thrilled to hear you consider Downy Infusions Radiant Liquid Fabric Softener in Pineapple and Coconut Grove scent the best smelling fabric softener Downy has ever made. It is wonderful that your whole family loves this scent so much. We understand your disappointment regarding its availability at Sams Club and Walmart. We appreciate your loyalty to Downy for years and your strong desire for this particular scent to return. The Pineapple and Coconut Grove scent, with notes of passionfruit, coconut, and sugar cane, is designed to provide a truly radiant and soothing experience. The enhanced freshness and luxurious softness this product delivers are key features. We are particularly amazed to hear your brother could smell it across the road when your clothes were in the dryer, which truly speaks to the incredible fragrance strength and appeal. Your feedback is invaluable, and we will certainly share your strong request to bring this beloved scent back to wider availability. Thank you for your continued support.

We are really sorry to hear you had this experience with our Downy Soft Liquid Fabric Softener, Radiant Pineapple & Coconut Grove, Kristy. It must upsetting that the scent was too light for your liking. We understand scent is very subjective, and we appreciate you providing us with this feedback, but this is definitely not the type of experience we want you to go through.Use the recommended amount and avoid overloading the washer so clothes can circulate properly. Add fabric softener during the final rinse cycle if your machine uses multiple rinses. Avoid excessive heat or drying time, ensure clothes are thoroughly clean before drying, and remember that unscented products will not provide fragrance. Please feel free to contact us at (800) 688-7638 so we can take care of you. Your satisfaction is highly important for us at Downy.