Hi Becky, That sounds incredibly frustrating, especially when you're trying to stay on schedule and something as basic as doing laundry throws everything off. We would love to speak to you directly to gather more information about your experience and determine what steps can be taken to help with your home appliances. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1149237577 to help our team pull up your information. Leo

Hi Bill, We recognize the importance of having a dependable dryer at home. Let's address this right away. You can visit the link that fits your experience. Follow the steps and you may encounter embedded words for more details. Dryer has no heat at all https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-has-no-heat-at-all We'd be delighted to speak with you directly to provide more assistance with your dryer. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148469153) to help our team pull up your information when you message us. Thank you. -Kimberly

Dear Samsung Client, We understand your frustration with having a dryer that doesn't work. We are here to assist you. To better assist you with this concern, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG). They can either answer your question or transfer you to your local store to answer your specific concern. ^Rainly