Hi Jat,<br /><br />Thank you for your great review. We appreciate you taking time to leave us a review. If you have any questions please feel free to contact us .-NineStars Customer Service

Thanks, Steven! We’re thrilled to hear you're happy with how it works and looks. If you need anything else, feel free to reach out—we're here to help!

Hi there, thank you for sharing such a thoughtful experience, we’re really glad to hear you’ve come back and that your previous unit served you well for years. It’s great to know our customer service team was able to assist you quickly and professionally when you needed help, as we’re committed to providing reliable support along with hygienic, well-designed products. We truly appreciate your continued trust and are happy to have you with us.

Thanks for the feedback! lf you need anything, feel free to reach out to us at info@ninestarsusa.com -Nine Stars Group

Hello,   <br /><br />Thank you for your review! We are so glad you’re enjoying your trash can! We appreciate the feedback and we will most definitely relay your feedback for product improvement! If in the future you have any questions, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to assist!   <br /><br />-Nine Stars Group

Hello,   Thank you for reaching out to us via your review. We are saddened to hear that there is an issue with your unit. We would like to advise you that we do have a 2-year warranty service from the purchase date. Via our warranty you are able to have your lid replaced so that your unit will continue to function as intended. Filing a warranty claim is simple, please call 1-866-978-2778.

Thanks for the recommendation! We’re glad the touchless design is working great for you and that you’re loving the hands-free convenience. If you ever want more info or help, feel free to visit our website. We’re here to keep hygiene smart and hassle-free!