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Customer reviews for Nine Stars 13.2 Gallon Stainless Steel Motion Sensor Trash Can, Choose a Color for
Nine Stars 13.2 Gallon Stainless Steel Motion Sensor Trash Can, Choose a Color
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3.9 out of 5 stars
stars
496 ratings354 reviews
  1. 5 stars63% (312)
  2. 4 stars9% (46)
  3. 3 stars4% (18)
  4. 2 stars3% (15)
  5. 1 star21% (105)

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Showing 301-310 of 354 reviews
Mar 19, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Poor quality

Review from Walmart.ca
Helpful?3480B821ZBGG15258557647
Jun 2, 2022
Reviewer name: liwingg
1 out of 5 stars
1 out of 5 stars review

Sensor not stable

Product supposed to be hassle free, but the unstable sensor caused more problem than resolved, the sensor has different mood and is harder to predict what it want to do, like your girl friend.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Thanks for the feedback! lf you need anything, feel free to reach out to us at info@ninestarsusa.com -Nine Stars Group

May 10, 2022
Reviewer name: EGward
1 out of 5 stars
1 out of 5 stars review

Stopped working right after 3 months

This is my second one first one worked great but this one not so much and getting a new one is impossible with shipments not getting in probably not going to see one for a while now they are ignoring emails and kept you on hold for ever.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Hello EGward, Thank you for reaching out to us via your review. We are saddened to hear that there was an issue with your unit. We do appreciate your feedback. If there is anything we are able to assist you with, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to help answer any questions or concerns you may have. -Nine Stars Group

Sep 7, 2022
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Faulty Sesnor

The trash can is great! I love it. No issues with it at all for about 3 months, and the sensor start to acting weird, and we assume it is the battery but it is not, it opens and closes on its own, which seems to happen to other people as well

Review from walmart.com
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reply from Nine Stars

Hello, Thank you for reaching out to us via your review. We are saddened to hear that there is an issue with your unit. We would like to advise you that we do have a 2-year warranty service from the purchase date. Via our warranty, you can have your lid replaced so your unit will continue to function as intended. Filing a warranty claim is really simple, please just email us at info@ninestarsusa.com. -Nine Stars Group

May 2, 2022
Reviewer name: Brenda
1 out of 5 stars
1 out of 5 stars review

Poor quality

Not durable at all, only after 6 month, the lids stopped working, tried new battery and led light kept blinking but do not open any more, called cusotmer service and was put on hold for 2 hours!!, Avoid it at all cost!

Review from walmart.com
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reply from Nine Stars

Thanks for sharing your thoughts Brenda! lf you're experiencing delays or it's not closing on its own, you can refer to the reset guidelines to troubleshoot. lf the issue continues, we're always here to help. You can always reach out to us at info@ninestarsusa.com and we'll make sure to assist you. -Nine Stars Group

Apr 21, 2022
Reviewer name: devinnic
1 out of 5 stars
1 out of 5 stars review

Poorly made lid

I loved this garbage can when I first bought it but after a few months the lid stopped opening. I can hear the motor and the green light blinks but it no longer opens.

Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Devinnic, we’re sorry to hear that your trash can stopped working after only a few months. We understand how disappointing it is when a product you initially loved starts experiencing issues, especially when the motor is running and the sensor light is still active but the lid no longer opens. Thank you for sharing your experience, and we hope the issue was resolved.

May 26, 2022
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

just trying to clean it

Product start malfunctioning, when my wife used only damp towel trying to clean it, and remove the battery, and reinstall the new battery, it is still not working properly, fragile sensor for such expensive piece of junk.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Thanks for sharing your thoughts! lf you're experiencing delays or it's not closing on its own, you can refer to the reset guidelines to troubleshoot. lf the issue continues, we're always here to help. You can always reach out to us at info@ninestarsusa.com and we'll make sure to assist you. -Nine Stars Group

Aug 31, 2022
Reviewer name: M1C
3 out of 5 stars
3 out of 5 stars review

Didn’t last

Purchased June 2021 and the motion sensor has stopped working. We have to open the trash can with our hands, sometimes it will close on its on if you bump the lid.

Helpful?3480B821ZBGG15258557647
reply from Nine Stars

We’re sorry to hear that the motion sensor on your trash can has stopped working. We understand how frustrating it is to lose the touchless feature and have to open the lid manually, especially after enjoying the convenience it provided. Thank you for sharing your experience and feedback with us.

Sep 24, 2022
Reviewer name: AliT
1 out of 5 stars
1 out of 5 stars review

Disappointing

Ordered this as a replacement. The door won't fully open. Disappointed. Getting my money back. Pretty pricey for something that doesn't work right. Also, there's no inner can like other models have. Cheaply made.

Helpful?3480B821ZBGG15258557647
reply from Nine Stars

It’s disappointing to hear that your replacement did not meet your expectations. We understand how frustrating it is when an item you were counting on does not perform as expected, especially after making the effort to replace a previous one. We appreciate you sharing your honest feedback and hope your next purchase provides the experience you were looking for.

May 5, 2022
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Does not work

I was so excited for this trash can but it doesn’t work! The lid will not open and we have traded the batteries out multiple times. Terrible and so frustrating. We got it mid-February and we are now outside the return window.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Thanks for sharing your thoughts Eric! lf you're experiencing delays or it's not closing on its own, you can refer to the reset guidelines to troubleshoot. lf the issue continues, we're always here to help. You can always reach out to us at info@ninestarsusa.com and we'll make sure to assist you. -Nine Stars Group