Dear MoJack, Thank you for your comment. We do understand your disappointment with this router and the inconvenience this may have caused if you don't see a 6TGHz frequency for WIFI-7. This router does support WIFI-7, you can access WIFI-7 inside the router's settings, locate for wireless settings and enable WIFI-7 mode, or 6GHz band. Ensure your devices support WIFI-7 for optimum performance. If you don't see this option available inside Settings, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-gaming-routers/rt-be88u/helpdesk_bios?model2Name=RT-BE88U. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear CGalli3924, Thank you for your comment. We certainly understand your disappointment and the inconvenience this may have caused. All ASUS products undergo intensive quality control testing and inspections, and are built to last. This router not working after 18 months of usage is andom. We recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Lon Harter, Thank you for sharing your experience with your new ASUS RT-BE88U router, and we sincerely apologize for the disappointment this product has caused. We regret the inconvenience and frustration you’ve experienced, especially as a long-time ASUS supporter. This is not the quality of product performance we aim to provide, and we want to ensure your concerns are properly addressed. We recommend contacting our dedicated support team at https://www.asus.com/us/support/callus/ so that we can further investigate the issue and work toward a resolution. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2412005267-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS. Best Regards, Chantae ASUS Customer Loyalty US Support