I have only had good experiences with tempur-pedic products, particularly in that they've always been firm. I figured any product from this company would have that level of firmness. But this pillow is too soft for me to comfortably use unfortunately.

The pillows are good but I would like them a little stiffer. I have neck issues & require a little less give with my pillows to be completely comfortable. When the pillow is colder it does seem to have more stiffness but after I've laid on it for a bit there is no resistance.

These pillows were on sale and had high reviews so I bought a set for myself and my daughter. We both had the same complaint.. once you lay on the pillow for a few minutes if you move around at all, the entire thing goes completely flat and you might as well not have a pillow at all. This might be the worst pillow I have ever slept on.

I've had the Tempur-Pedic mattress and after neck surgery, I've had trouble finding the right support in a pillow. No words can say how thrilled I am with my choice. Haven't had to fluff or flip my pillow once. Neck and shoulders don't hurt anymore, I will forever be using tempurpedic products.

My son was always talking about how great this pillow was but I was very skeptical because I have never found a pillow that made me comfortable at night even other memory foam pillows. I ordered two to have at the house when my son and his wife come to visit and my son said, “just try one.” I was skeptical at first and now, someone does not get the extra pillow when they visit because I took it! Very happy and waking up much more comfortable no more jaw pain from sleeping on an uncomfortable pillow.

The process of ordering, shipping, and receiving the pillow were all fantastic! Unfortunately we didn't love the pillow. At the start of the night, the pillow felt great but my husband and I both had increased neck pain in the morning after waking up to a completely flat pillow. It was not as supportive as Tempur-Pedic pillows we've had in the past. Not sure if the quality has changed?

The cover with the cooling makes it very slippery so the pillowcase is moving all around. Also, the pillow is not very deep/tall so I don't feel like it offers enough support for my head especially the king size pillow. I wish they would go back to the older version which was the most comfortable pillow I've ever owned.

I actually love this pillow, but only wish it was 2 inches thicker. This would make it an amazing pillow! I've bought quite a few pillows and this one is definitely the best, but makes my head sleep just a bit to low. I know there is an adjustable version, but I didn't care for the foam bits as it didn't feel as comfortable to me. I will definitely purchase again if there is thicker options later...

2 years ago I broke my neck and went though surgery to fuse my cervical spine c3-c6. I used to use a pillow that had little cushion, full of feathers, very flat. Every morning I woke up with terrible pain. Ended up choosing this pillow and was blown away at the results. I wake up with no pain, well rested, and am now sold on tempur-pedic. Also, There are a couple different pillows I would love to try to see id they might help me as I am a huge stomach and side sleeper. Thank you guys :)

This pillow is anything but a cloud. It's hard as a rock. I've been on the hunt for a great pillow. I used Tempur-Pedic years ago, and it was my favorite pillow. They discontinued the one I used, which is why I stopped using them. Decided to try them again. Now I remember why I stopped.