Weirdly firm yet too soft. You can't easily move your head around, you sink to the bottom of the pillow when you relax your head so it's like not having a pillow. Yet there's still super firm memory foam squeezing both sides of your unsupported head. No return policy unlike other brands. Even if one is still unboxed!

When I first received this pillow and slept on it, I wasn't sure if I liked it. It was stiff and felt uncomfortable. But once I fell asleep, I slept better then I had in a long time. Now that I have slept on it for over a month it is not as stiff as the first time and am sleeping better then ever. I would recommend this as I do not wake up with a stiff neck or sore shoulders anymore.

[This review was collected as part of a promotion.] What I LOVE about this pillow, is it works equally well while sleeping on my back or on my side. I had been experiencing neck pain for months, after my old feather pillow gave out. Within a week, the pain was gone. I have recommended this pillow to several of my friends, too!

[This review was collected as part of a promotion.] The cloud pillow is great, minus a stitching issue that started on the pillow cover. The warranty process was pretty easy to navigate and I am receiving replacements. As a side sleeper with bigger frame who tends to heat up at night this was an improvement over my standard faux down pillow. I will likely order a thicker pillow next time with cooling gel. A few Notes: in the warranty requests, they ask for pictures of "pillow law tags" - this law of not removing tags only applies to pillow sellers - consumers have the right to remove the tags. I told Tempur-Pedic this when they asked for the pics, and was not asked for those pics again. I came away feeling they use that request as a way to cancel unsuspecting consumers warranty claim. I was given credits to repurchase 2 items, which was great! I would have liked to been able to combine those credits towards one any item, rather than the limits they place. It would be nice to let their customers use the credits any way they prefer, for the inconvenience factor alone. All in all it's a great product, especially at 2/1 sales when you can find them.

I do not understand the "cooling" technology, I could not tell a difference. The pillow is heavy not my favorite. I love Tempur-pedic products but I will not buy this one again. They offer several other pillows that cost less that are much more comfortable. Be aware, pillows cannot be returned even if you do not break the shrink wrap.

We just purchased a Tempurpedic mattress, which we love, so thought we should get pillows to match. However, I have been disappointed with this pillow because I wake up with neck pain and headaches. I find that when both on my back or side the pillow flattens out and provides no support. I have been tucking my shoulder under to give it some lift since it appears I dont have any options to return it. Been very happy with our mattress, but might recommend trying different pillows out if you have any neck issues that require support.

[This review was collected as part of a promotion.] How can a company that makes such a great mattress absolutely fail at making a comfortable pillow? This is the second pillow I purchased (I also tried the Tempur-cloud adjustable pillow) and they were both complete failures. So heavy and cumbersome! So uncomfortable! Totally unusable. And sadly, no trial period or guarantee of any sort, so you're just out the money. Very frustrating experience.

[This review was collected as part of a promotion.] My mom likes the pillow but for me it's not 100% satisfaction from Tempurpedic. The pillow is nice and soft but not much support to my head and neck as I expected. But worth a try because some people may love it but I personally wouldn't buy this pillow again.

[This review was collected as part of a promotion.] I've tried several pillows to stop my persistent neck and shoulder pain but had no luck until I purchased this pillow. I'm a back and side sleeper and have zero issues getting comfortable with this pillow!

[This review was collected as part of a promotion.] My wife and I are extremely pleased with these new pillows. We both have neck and back problems but these pillows truly help. We both are sleeping better and feel refreshed in the morning. We needed we wouldn't hesitate to buy replacement pillows when needed.