If you have shoulder or neck pain, I would not recommend this pillow. It's super comfortable initially, after time it causes intense pain for me, a side sleeper with neck pain. My partner has also expressed discern and stopped using it, he's a back sleeper. It's too hard and doesn't allow the neck the movement it needs, it's also too high for an aligned neck with spine.

[This review was collected as part of a promotion.] I finally found the right pillow that feels like a firm cotton ball. I've been looking over a year to find a pillow that would make my neck and back feel like they like each other. I'm usually a side sleeper, but now I can sleep comfortable on my back and stomach. I also had to use two pillows to feel any comfort, but now I use one and gave the other one to my husband. This pillow hugs my head and neck perfectly. No more Neck and Back pains when I get up in the morning. Wish I had this pillow a long time ago. ... Sleeping like a baby now.

[This review was collected as part of a promotion.] In the past memory foam pillows are always too hard for my head and neck. I've probably spent thousands trying to find a good pillow. This one is outstanding. It is soft but supportive. I am not waking up with pain in my neck and head anymore. It's great for me, a combo sleeper.

I am very picky when it comes to pillows. But this one is the best. It feels heavy when you hold it but the comfort when sleeping cannot be matched by any pillow. I am not a tummy sleeper so I can only speak for side and back sleepers. I was always hesitant to pay a lot of money for a pillow but I have occasionally. Imagine my surprise when I received this pillow at no charge (we bought other items). I wasn't even going to use it myself because I was leery. I stand corrected. I would have never thought this pillow is as great as it is by looking at it or holding it. I highly recommend.

[This review was collected as part of a promotion.] The name "tempur-cloud" is so misleading. Sleeping on these pillows is like sleeping on a rock. The pillow does not conform to my head and it sleeps hot. I even called the company, before purchasing, and was told the pillow is soft. I called the company afterwards and was told it might help to soften them a bit if I sit on top of them during the day whenever possible. Nope. The only purpose these pillows will serve me, besides making me feel ripped off and vowing to never trust Tempurpedic again, is that they are good for propping me up as I sit up in bed, watching my tablet, before going to sleep.

I have grown to love all things tempur pedic over the years after buying a mattress I knew my life would only get better with the purchase of pillows. And I was right! They were here 2 days after I purchased and I've literally been sleeping on a cloud since!

[This review was collected as part of a promotion.] After getting the Cloud pillow, I've been able to sleep, which is a HUGE deal for me as I have severe neck & facial pain due to having advanced TMJ issues (I'm actually scheduled for jaw surgery in early 2023). Other pillows (I have 19!) were too high, too hard, too soft, too - you name it - and I'd always have pain in the morning. But not with the Cloud pillow. It's just the right height and firmness I need and I don't have any pain in the morning! Thank you, TempurPedic, for making this pillow and for the great sleep I'm finally able to have.

I bought 2 of these pillows after searching for so long for the right pillow and these are great! They are a little firm straight out of the box but just give them a couple days and they transition into the best pillows you will ever lay your head on. Their name is right, it's like laying your head on a fluffy cloud.

[This review was collected as part of a promotion.] I read in other reviews that this pillow helped relieve neck pain which was a selling point for me. Always having to go to the chiropractor but not anymore. This pillow has helped me so much. I sleep better and I have no neck pain. Grateful!

This pillow is unbelievable. I received a free one with my mattress topper order and just had to buy an additional one. Your head just sinks into it, but at the same time it is firm. I sleep so well and so does my husband. I highly recommend this pillow.