We appreciate you informing us about your experience with the range. Let's help you out, Joemrocks. We would like to speak with you personally to gather more data on the range and assist you better. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147478886, to help our team pull up your information. Have a great day! ^Chrystel

Hi there, Some options of our appliances can be challenging to use. Let us provide you with the assistance you need. Please reference the "Setting the clock" section on page 29 of the user's manual. Manual https://downloadcenter.samsung.com/content/UM/202401/20240112152508654/O_01._NE63A6311_AA_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147556896 to help our team pull up your information. Have a great day. ^Aloe