Good day, Wayne. We understand that an oven plays a big role in the kitchen. There are some simple things you can do to try to fix the problem of the oven taking a long time to reach the set temperature. Oven takes a long time to reach set temperature: https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-takes-a-long-time-to-reach-set-temperature Using the right cookware to meet your needs means you get to be the boss in the kitchen. Proper pans reduce cooking time, use less energy, and cook food more evenly, so you can whip up that perfect dish each and every time. Samsung cooktop cookware breakdown: https://www.samsung.com/us/support/answer/ANS00045483/ You may also check pages 22–27 for instructions on surface cooking. https://downloadcenter.samsung.com/content/UM/202103/20210316120415733/NE63A6311_AA-01_EN-MES-CFR.pdf If you require further assistance in the future, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145614619) to help our team pull up your information when you message us. Have a wonderful day! —Vannesa

Hi Lisml, Thank you for your honest feedback and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung. I have shared links below that may help resolve your concerns with your range. https://www.samsung.com/us/support/troubleshooting/TSG01001944/ https://www.samsung.com/us/support/troubleshooting/TSG01204529/ I have also shared the user manual link below. Please click on the link and turn to page 52 for additional steps. https://downloadcenter.samsung.com/content/UM/202103/20210316120415733/NE63A6311_AA-01_EN-MES-CFR.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144391547 Leo

Hello Abilash, We want to learn more about what you're experiencing with the burner and Bluetooth on your Samsung range. We'll gladly look into this for you! You may contact us via our Support Channels below to speak with a live representative to better assist you. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you! -Angelica

Greetings! It must be really frustrating to have the Wi-Fi not working and the clock unable to be set, especially after expecting everything to function as it should. Let us help you out. Functions accessible through the SmartThings app may not work correctly if the signal quality is weak or if the product is located in an area with poor Wi-Fi coverage. Ensure that the Wi-Fi on the range is enabled, to do so please turn to page 37 of this model's user manual shared below. To set the clock properly, turn to page 29 of the user manual link. https://downloadcenter.samsung.com/content/UM/202401/20240112152508654/O_01._NE63A6311_AA_EN.pdf To supplement the user manual, I have shared a Samsung link below to help with connecting the range to SmartThings. Cannot connect to SmartThings: https://www.samsung.com/us/support/troubleshooting/TSG01003481/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148018330 to help our team pull up your information. Leo