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Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
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4.6 out of 5 stars
stars
2,590 ratings1,018 reviews
  1. 5 stars75% (1,949)
  2. 4 stars15% (399)
  3. 3 stars4% (108)
  4. 2 stars2% (53)
  5. 1 star3% (81)

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Showing 71-80 of 1,018 reviews
Jun 28, 2026
Reviewer name: Michael
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Executive desk chair

Easy to assemble. Very comfortable. Wheels glide well.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you like the way the chair glides and supports you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jun 11, 2026
Reviewer name: Billy G
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great chair

Easy to assemble and comfortable.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are happy that this chair was easy for you to assemble and that you find it very comfortable. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

May 31, 2025
Reviewer name: Desiree
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Comfortable home & office chair

This is the second time I've purchased this chair. I got introduced to this chair at my nail salon. Its so comfortable, I thought to ask where they got it. I bought two one for my office and one for my home.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to provide a product review about your experience. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you loved the chair so much your purchased more. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 5, 2024
Reviewer name: Mel
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Office chair

Good price, quality, comfortable. I work from home and this chair is quite nice. Padded for comfort, extra wheelie when I want to kick off the wall, price is worth it.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you like the product. Please let us know if you have any suggestions on how we can improve our products to better serve you by calling us at 800-379-9773 or service@trueinnovations.com.

Sep 20, 2026
Reviewer name: Russ A
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

His chair is very comfortable

Office chair

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for reaching out about this item. Please do not hesitate to reach out if you ever need further support or have any other questions. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

May 16, 2026
Reviewer name: Richard
1 out of 5 stars
1 out of 5 stars review

cheap chair that lasted about a year!

Poor quality - lasted 12 months before it started to fall apart!

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the material of the chair. We are sorry to hear about the condition your chair is in and would like to help. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 13, 2026
Reviewer name: existenttide
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Serta Office Chair

Bought this office chair for my home office, and it's comfortable! The only thing I wish it would have is the ability to lean back in. Other than that, it's a great value for the price.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are reviewing the issue you are experiencing. This chair does have the ability to lean back, so maybe it would be necessary to troubleshoot with our customer support team. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Dec 10, 2025
Reviewer name: Sheryl
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Good for the cost

The chair is ok. It is not high quality. The stitching on the arms is not pleasant to touch. The base is very cheap, light-weight plastic and does not feel secure and the seat is very small from front to back, and I'm not a tall person. It is generous in the width but the support in the back pushes me forward and my thighs are not fulling supported. I only use the chair occasionally and it is fine for that, but I would not sit in it every day.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are reviewing your suggestions regarding the stitching, base, and support of the chair. We are sorry to hear it did not fully meet your expectations but are glad it is able to be used for what you need. If you need additional service on this chair, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jun 25, 2024
Reviewer name: Grandma Jenny
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Not bad for the price

I have spinal stenosis and two bulging discs so pretty much the only chairs I can sit in comfortably our office chairs. I figured I would check this one out from Sam’s Club since it was only 99 bucks! I can sit in it for up to an hour at a time, but after that, the seat compresses too much. The arms are a little on the short side, which is odd because I’m only 5 foot five but my neck and shoulders get sore after a short time of sitting in the chair. All in all, not too bad for less than 100 bucks

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

We greatly appreciate your positive feedback regarding our office chair. It's wonderful to hear that the chair has met your expectations. We take pride in providing our customers with top-quality products and are delighted that you are happy with it. Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Dec 9, 2025
Reviewer name: kevin c
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

chairs are easily uncomfortable; this one isn't

exceeded my expectations. will buy again if i need a second chair

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are happy to know that your chair exceeded your expectations. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.