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Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
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4.6 out of 5 stars
stars
2,065 ratings796 reviews
  1. 5 stars75% (1,550)
  2. 4 stars15% (305)
  3. 3 stars4% (90)
  4. 2 stars2% (47)
  5. 1 star4% (73)

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Showing 721-730 of 796 reviews
Apr 21, 2025
Reviewer name: CleverNickname
1 out of 5 stars
1 out of 5 stars review

Short seat

I have the older version of this chair and it was comfortable but falling apart after several years, so i was going to replace it with the newer version, however, the seat depth is a few inches shorter than the previous version and it made the seat too uncomfortable to keep. I like having more of my legs supported by a chair and thats not the case with this one. There was plenty of padding so that part was fine, but i couldnt stand how short the seat section was so i returned it. If you're making it through this life with less vertical reach than others, this could be the chair for you and if so, i hope you and this chair will stay together as long as possible and have lots of cherished memories together. As for me and my average height, it didnt work out and we went our separate ways. Amd if you're average height or more, I'd suggest you swipe to the next chair to save yourself some grief.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are sorry to hear that this chair did not work out for you. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 23, 2024
Reviewer name: Buyer
5 out of 5 stars
5 out of 5 stars review

Watch your handle placement

I'm very happy with the purchase of my chair! Just be mindful when putting it together that you place the handles on correctly. You'll know you did it wrong like I did the first time if the back feels too far forward like you're gonna fall out of the seat. It's a very easy mistake to correct though

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your positive review of the Serta Mid-Back Office Chair! We're glad to hear that you're happy with your purchase. We appreciate your feedback about the handle placement being important during assembly. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com.

Feb 20, 2025
Reviewer name: SeniorNotso
2 out of 5 stars
2 out of 5 stars review

When it's a cheap price, heres why!

Cheap price = cheap materials! Also “Serta”, haha, they only use refurbished materials. Just like their bedding product, are not made to last, hoping you'll replace with another one of their cheap products. Shame on Sam's Club for selling pre-defective products, but it's all about stealing money from their customers…..

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are very sorry to hear that this chair did not meet your expectations. Please do not hesitate to reach out for support, we would be glad to help in any way we can. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 29, 2026
Reviewer name: John R
5 out of 5 stars
5 out of 5 stars review

Geeat

Simple Instructions and procedures make the chair easy to assemble without assistance. Thank you.

Review from Living Style Group
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Jan 4, 2025
Reviewer name: Tracy
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great chair

Very comfortable, easy to put together.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your positive review! We're thrilled to hear that you found the chair comfortable and easy to assemble. If you ever need any assistance or have any questions, don’t hesitate to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. Enjoy your new chair!

Mar 11, 2026
Reviewer name: Kelly K
5 out of 5 stars
5 out of 5 stars review

Great chair

Chair is quite comfy and was a great price at Sam’s. It was easy to assemble.

Review from Living Style Group
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Oct 14, 2024
Reviewer name: Trisha
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Steal of a deal

Great comfy chair for the price

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for sharing your feedback! We're glad to hear you’re enjoying the comfort and value of your chair. If you ever need assistance or have questions, our customer service team is here to help at 800-379-9773 or service@trueinnovations.com.

Aug 3, 2025
Reviewer name: Nana L
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Office Upgrade

Easy to assemble and quite comfortable.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are so glad that this chair has been an upgrade from your last one. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Apr 13, 2026
Reviewer name: Caroline P
5 out of 5 stars
5 out of 5 stars review

Quality Office Chair

Comfort and quality for years! Serta is our favorite brand for office chairs!

Review from Living Style Group
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Mar 6, 2026
Reviewer name: Sammie A
5 out of 5 stars
5 out of 5 stars review

New office chair

Very comfortable. A little bit hard to assemble.

Review from Living Style Group
Helpful?2VORESHV2JMC15252455294