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Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
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4.5 out of 5 stars
stars
1,491 ratings590 reviews
  1. 5 stars75% (1,112)
  2. 4 stars13% (199)
  3. 3 stars5% (69)
  4. 2 stars3% (42)
  5. 1 star5% (69)

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Showing 551-560 of 590 reviews
Jul 29, 2024
Tim
1 out of 5 stars review

Junk. Might as well be a bar stool

Junk. Might as well be a bar stool since it has zero support for your back. Regardless of the setting, it always leans back. Just as bad as a cheap seat on a discount airline. Threw it away after seven weeks of back pain.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for sharing your feedback regarding our office chair. We apologize that it did not meet your expectations in terms of comfort. At our company, we offer a wide range of chairs with varying features and designs to suit different preferences and needs. We would be happy to recommend some options that may better suit your needs. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com for further assistance.

Jun 23, 2025
pb
3 out of 5 stars review

sad this is the quality we get for $100

update- to the manufacturer's credit, they did offer replacement arm rests for cost of shipping. not holding up as i'd expect after 15 months. arm rest coming apart

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the arms. We have a customer support team that would like to assist. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Nov 24, 2024
Grammy
1 out of 5 stars review

Buyer Beware!

I'm NOT happy! I haven't owned it one day and the screws in the base are not lining up making it impossible to assemble! I can't be bothered and will be returning!

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

We’re sorry to hear about your frustrating experience with the assembly of your chair. That’s certainly not the quality we aim to provide. If there’s anything we can do to help resolve the issue, such as troubleshooting or providing replacement parts, please don’t hesitate to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. We appreciate your feedback and are here to assist if needed!

Feb 13, 2025
niknakbadback
2 out of 5 stars review

Ouch and more Ouch

I bought this a month ago and I absolutely despise it. I have serious back issues and this chair is killing me. I wish I'd have saved the box so I can return it for a refund. I have tried every recommendation and video online to make it more comfortable. It has a tilting function, but it always pitches forward and makes me feel like I'm falling forward or need to get up or lean back. It's a nice looking, sturdy chair but that's the only good thing I can say.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you so much for taking the time to let us know about your experience. We value your opinion and are reviewing the problems you are describing. We would love to assist you with the issues you are experiencing so this chair can live up to your expectations. Please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 2, 2025
Jack
5 out of 5 stars review

I don't always write reviews, but when I do.....

It's either really good or really bad! I love this chair, it's so comfortable and warm compared to the chair I've been using for 10 year. Here's a pro tip: if you don't have a power drill, get one, and get hexagon bits. The hex wrench it comes with is an insult to humanity.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. While we do not recommend using power drills, we are happy to hear you are enjoying your purchase. If you need any assistance on your product, please don't hesitate to contact us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 28, 2025
Leo
2 out of 5 stars review

Squeakiest chair ever!

I bought this chair on sale thinking it was a good deal. Boy was i wrong. Not even a month after purchase and this thing was squeaking and creaking everywhere. Comfort level was ok but the noise level is too much. I can't recommend this to anyone. Buy something else.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing with the noise issue. We have a customer support team that would like a chance to assist so you can use your chair without the noise. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

May 8, 2025
PTM
5 out of 5 stars review

Great Value for the Price!

Great value for the sale price. It's a basic chair BUT a mid sized bonded leather chair for under $100 is rare these days. In my opinion it should last for several years before the bonded leather starts deteriorating (as all bonded leather will). It was packed well and assembly was easy IF you ignore the instructions and don't fully tighten ANY of the arm and cushion screws until the very end. I also did not follow the instructions for installing the back cushion. I did the top screws on the back cushion first then pulled back on the top of the back cushion to align it with the bottom holes in the arms to install the bottom screws. I am 5'7" so the seat and back cushion are just fine for me. Overall it's a decent chair for a great price.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. it is amazing to hear that your chair was exactly what you were looking for regarding the price and utility. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Oct 17, 2023
Gamer67
5 out of 5 stars review

Awesome chair that's comfortable and easy assembly

Great, comfortable chair that's easy to put together. I've now purchased 3 of the same chair and happy to write this is a great product that's priced great. Easy to use and gives my lower back great support. I like the length or depth of the seat as it lines up great with my legs, where the bend in my knee is. I'm 5' 10" tall and weight 195 lbs.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

We greatly appreciate your positive feedback regarding our office chair. It's wonderful to hear that the chair has met your expectations, over and again. We take pride in providing our customers with top-quality products and are delighted that you are happy with it. Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773. Thank you for being a valued customer!!

Jan 5, 2025
Rae
2 out of 5 stars review

Not as advertised much shorter

I bought this based on the height of the seat says min:19in. Max:22.75 not true at all. Mine raised all the way up only goes to 17.5 inches which will not work for me at my job/desk. Total waste of time & money. The max mine goes is lower than the MINUMIM it says. Will surely be returning.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your review. We're sorry to hear the chair's height did not meet the stated specifications and caused inconvenience. Your feedback is important, and we’ll be investigating this discrepancy further. If you have any other concerns, please don’t hesitate to contact our customer service team at 800-379-9773 or service@trueinnovations.com. We appreciate you bringing this to our attention.

Jun 2, 2024
Midgetr
5 out of 5 stars review

Great chair, poor instructions and poor tagging of

bought it yesterday. Took two of us a long time to get this together. To no fault of our own. The bottom seat had the tag saying" front " and we matched all to this tag. After fighting with it, we realized, the manufacturer had put the tag saying " front" in the back. thus we took the arms and back off, flipped things correctly and now he has a wonderful early Fathers day gift. Look at the box pictures and that will help guide front from back,

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

We greatly appreciate your positive feedback regarding our office chair. It's wonderful to hear that the chair has met your expectations. We take pride in providing our customers with top-quality products and are delighted that you are happy with it. Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.