Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam

Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for

Serta Mid-Back Office Chair With Mesh Accents And Memory Foam

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4.4 out of 5 stars

stars1,117 ratings456 reviews

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Showing 411-420 of 456 reviews

May 11, 2026

Andrea G

5 out of 5 stars review

So far Great

So Far Great!

Review from Living Style Group

Helpful?

Feb 20, 2025

SeniorNotso

2 out of 5 stars review

When it’s a cheap price, heres why!

Cheap price = cheap materials! Also “Serta”, haha, they only use refurbished materials. Just like their bedding product, are not made to last, hoping you’ll replace with another one of their cheap products. Shame on Sam’s Club for selling pre-defective products, but it’s all about stealing money from their customers…..

Helpful?

reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are very sorry to hear that this chair did not meet your expectations. Please do not hesitate to reach out for support, we would be glad to help in any way we can. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 23, 2024

Buyer

5 out of 5 stars review

Watch your handle placement

I'm very happy with the purchase of my chair! Just be mindful when putting it together that you place the handles on correctly. You'll know you did it wrong like I did the first time if the back feels too far forward like you're gonna fall out of the seat. It's a very easy mistake to correct though

Helpful?

reply from True Customer Service

Thank you for your positive review of the Serta Mid-Back Office Chair! We're glad to hear that you're happy with your purchase. We appreciate your feedback about the handle placement being important during assembly. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com.

Oct 2, 2023

5 out of 5 stars review

Comfortable and great price!

Comfortable memory foam, dimensions are just right, easy to clean, looks great, easy to assemble, headrest height is just right, backrest isn't too deep to curve your back where you need a back cushion, can't move up the armrest but that's ok for us, most of all - the price $99 is great. I'm going to trash my gaming chair for this Serta office chair! My bf loves it, it doesn't hurt his back! I found it for him just when he needed a new chair. You're welcome babe!

Helpful?

reply from True Customer Service

Thank you for sharing your positive experience with the Serta Mid-Back Office Chair with Mesh Accents and Memory Foam. We are pleased to hear that it is comfortable, and a great fit for you. We appreciate your feedback and we're glad to hear that it doesn't hurt your boyfriend's back. If you have any questions or concerns, please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com

Oct 5, 2024

PinballRich

5 out of 5 stars review

EZ Peazy assembly

I bought two chairs. I'm 61 years old and disabled. Had them both together in 18 minutes. This includes opening the boxes. Friends, the instructions are clear and brief. The components line up perfectly if you follow the instructions. Only an Allen wrench is needed and they supply it. I have never had an assembly where I didn't cuss and swear...until I bought these. I expect good long term results based on close examination of the materials. I will clean and care for the chairs properly and re-tighten screws, if needed, every 10-12 months. I highly recommend these Serta chairs:) Thank you, Sams Club for stocking these at $99 usd and delivering them to me for $30 usd the next morning at 10am. Great merchant!!!

Helpful?

reply from True Customer Service

We appreciate your positive feedback regarding our office chair. It's wonderful to hear that the chair has met your expectations. We take pride in providing our customers with top-quality products and are delighted that you are happy with it. Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773. Thank you for your purchase, we appreciate your business.

Apr 26, 2024

KaylaV

5 out of 5 stars review

Verified Purchase

Nice Chair!

Well built chair. Easy to put together.

Helpful?

reply from True Customer Service

We greatly appreciate your positive feedback regarding our office chair. It's wonderful to hear that the chair has met your expectations. We take pride in providing our customers with top-quality products and are delighted that you are happy with it. Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Sep 11, 2024

Keena

2 out of 5 stars review

Fabric fell apart

Started ripping after a year of use. I only sit half of the day, so the chair isn't used as often.

Helpful?

reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Oct 14, 2024

Trisha

4 out of 5 stars review

Verified Purchase

Steal of a deal

Great comfy chair for the price

Helpful?

reply from True Customer Service

Thank you for sharing your feedback! We're glad to hear you’re enjoying the comfort and value of your chair. If you ever need assistance or have questions, our customer service team is here to help at 800-379-9773 or service@trueinnovations.com.

Jun 9, 2025

shiju

3 out of 5 stars review

Comfy .not durable

Comfortable chair but it will falke after a year

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are sorry to hear about the condition of your chair and would like a chance to help. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Sep 28, 2024

Not a shoplifter

1 out of 5 stars review

Verified Purchase

Are all of your customers thieves?

Chair was good. Having to wait in line to exit so my receipt was checked was not.

Helpful?

reply from True Customer Service

Thank you for taking the time to leave a review. We appreciate your purchase! Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.