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Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
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4.5 out of 5 stars
stars
1,491 ratings590 reviews
  1. 5 stars75% (1,112)
  2. 4 stars13% (199)
  3. 3 stars5% (69)
  4. 2 stars3% (42)
  5. 1 star5% (69)

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Showing 391-400 of 590 reviews
Apr 11, 2024
Terry
3 out of 5 stars review

Fell apart quickly. Poor stitching.

Not sure if i just bought a bad one. But this chair is falling apart less than 6mos after i bought it. Im 5'10 210lbs and sit in this chair for 2-4hrs a day. The seams on the bottom cusion have come apart and the foam is sticking out. The screws for the arms keep wiggliling loose and falling out. And it creaks ans groans when i sit in it. Im way below the weight limit for this thing. Just poor materials and craftsmanship.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Hello Terry, thank you for reaching out in regard to your office chair. We are sorry to hear that the chair has not held up as expected. Please contact us at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Apr 15, 2025
Art Hill
2 out of 5 stars review

Upon Further Review

Easy assembly. Like the high profile neck support. I'm impressed. Update 4/14/25. You. get what you pay for, hydraulics have already failed. Chair began to squeak loudly before not holding height position. Fine if you like sitting in a hole, I don't. Tilt back adjustment defective as well. Look somewhere else. NOT recommended.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you are pleasantly surprised by the neck support. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Sep 29, 2024
Kathy Lavender
5 out of 5 stars review

Verified Purchase

Perfect chair for husband’s study!

Love it! Well made.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to leave a review. We appreciate your purchase and love the feedback because we are always looking to improve our products based on what the customers want! Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Feb 27, 2024
Flowers
5 out of 5 stars review

Verified Purchase

Comfortable

Comfy easy to set up.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for sharing your positive experience with our office chair. We are thrilled to hear that it has met your expectations in terms of comfort and quality. Your review means a lot to us, and we look forward to providing you with excellent service in the future. Please contact us at 800-379-9773 or service@trueinnovations.com if you need assistance with your chair.

Oct 30, 2024
Roni
1 out of 5 stars review

Chair

This chair is very uncomfortable. The back does not adjust at all making it hard to get positioned comfortably. I am currently in the market for a new chair even though this is not even two weeks old. Hands down a huge disappointment and waste of money

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Apr 25, 2025
DM
2 out of 5 stars review

Squeak, creak, squeak, creak, squeak, creak

I bought this in January, I'm a male and weigh 176 lbs, and 5'11" tall. This chair is not going to last. It squeaks and creaks with any movement. It is decently comfortable and looks good but very cheap quality. I will be shocked if this chair makes it to one year old.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the creaking noises and would like a chance to assist. Please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Apr 14, 2026
Jordan S
4 out of 5 stars review

Pretty solid chair

Took me a min to get the back screwed on properly and adjust the tilt. Pretty comfortable sit just wish the front was a bit wider

Review from Living Style Group
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May 16, 2026
Lisa M
5 out of 5 stars review

Very Fine Product

Excellent support, very comfortable. Why pay for an unknown when Serta offers this chair at a reasonable price?

Review from Living Style Group
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May 24, 2026
Luis alberto T
5 out of 5 stars review

Super Comfortable

The Chair provided a satisfactory seating experience and offered support during extended periods of use.

Review from Living Style Group
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May 4, 2026
Patricia A
5 out of 5 stars review

Office Chair

Appears to be a great chair. Easy to assemble. Haven’t sat in it much since we just got it yesterday.

Review from Living Style Group
Helpful?2VORESHV2JMC15252455294