Customer reviews for Samsung 7.5 cu. ft. Electric Dryer w/ Steam Sanitize+ & Sensor Dry

Customer reviews for Samsung 7.5 cu. ft. Electric Dryer w/ Steam Sanitize+ & Sensor Dry for

Samsung 7.5 cu. ft. Electric Dryer w/ Steam Sanitize+ & Sensor Dry

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4.6 out of 5 stars

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Apr 17, 2024

Adam B

2 out of 5 stars review

Terrible overall experience - for Samsung & AJM.

Two brand new Samsung MAJOR appliances arrived today at my new home, this Dryer being one of them, and BOTH new appliances were damaged, the washer was clearly damaged with a very large dent in the side corner (delivery was rejected), the Dryer (this product) had many cosmetic damages, scrapes and dents on the left side. To be perfectly honest, I took out special financing to be able to afford this combo situation, and the seller gave me an inconvenience type refund of 15% but I had to pay for a missed item to INSTALL the washer itself.... the one that was damaged. The whole experience sours me on owning any new Samsung Major HouseHold Appliances long term. This really stinks. I am very opposed to Samsung major appliances and AJ Madison for the all around terrible conditions, service, over-charging of every detail item, and wait time. Now I have to wait over ANOTHER week just to get a washing machine delivered, while the cosmetically damaged Dryer sits in the new laundry room. How embarrassing.

Review from Samsung US

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reply from SEA Care

Hello Adam B, We would love to discuss your dryer to determine how we can best assist you with your delivery experience. Please get in touch with us via one of the following options for further assistance: 1. Customer Care: 1-800-726-7864(1800-SAMSUNG) 2. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us 3. Facebook Messenger: http://m.me/Samsungsupport 4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Please provide us with this reference number (1147056518) to help our team pull up your information when you message us. Have a great day. ^Charles

Jul 12, 2024

Former loyal customer

2 out of 5 stars review

Disappointed

We had Samsung front load washer and dryer for 16 years before the washer electronics went out. We had been very pleased with the performance. We purchased the new washer and dryer 6/9/24. The pedestal mounts are poorly designed, the washer vibrates and rattles, even on small loads and the dryer keeps stopping and a CL9 code displays even though there is nothing near the door. Tonight we had to restart the dryer 4 times. We don't want to use smartphones to diagnose problems so it would be nice to actually get a complete manual.

Review from Samsung US

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reply from SEA Care

Hi there It is important for your peace of mind to ensure that your washer and dryer are in tip-top condition. Let's gather the necessary information to ensure your dryer is set up correctly. The link below will help you address the error code from the dryer and the excessive vibration of the washer. Select the error code on your dryer and learn more by checking the hyperlinks and watching the embedded videos. Samsung Dryer displays an error code: https://www.samsung.com/us/support/troubleshoot/TSG10001006/ Samsung washing machine is shaking: https://www.samsung.com/us/support/troubleshooting/TSG01001016/ Here at Samsung, we encourage our customers to minimize the use of paper, which is why we encourage them to take advantage of accessing the digital copy. Please click the link below to see and save a copy of the owner's manual. User manual: https://downloadcenter.samsung.com/content/UM/202312/20231228095339863/OID55766_IB_DV8300B_EN_231222.pdf You can contact our Samsung Parts Team to order a printed copy. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m. – 6:30 p.m. EST, Monday – Friday. Should you need more assistance with the dryer or washer, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147333270) to help our team pull up your information when you message us. Have a great day, -Ernest-

Nov 21, 2022

bmcpfc

5 out of 5 stars review

Great Upgrade

[This review was collected as part of a promotion.] First thing I have to say is this dryer looks great. I know that is not very important but it does look good. There are a lot of different drying cycles to choose from. I really enjoy the refresh cycle. It is one of the two steam cycles. If you have forgotten your clothes are dry this cycle will remove the wrinkles. I did discover you should allow the cycle to complete. I removed my clothes early and they were damp. The smart technology allows me to monitor the status of the drying cycle from my refrigerator. Kind of cool. Overall I am very impressed with this dryer. I would definitely recommend this dryer.

Review from The Insiders

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Jun 19, 2025

bluedragon9958

5 out of 5 stars review

Nice dryer

Just got dryer its awesome, very quiet works perfectly.

Review from Samsung US

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Jan 18, 2024

RizAbv

5 out of 5 stars review

Smart dryer at an affordable price

[This review was collected as part of a promotion.] I bought this unit about 4 months ago, I have been very happy with the unit, I also like the smart things app, gives me notifications when cycles are completed.

Review from Samsung US

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Nov 3, 2022

sixteenvalve

5 out of 5 stars review

Large Capacity!

[This review was collected as part of a promotion.] This dryer is very large and dries clothes very quickly. I am very happy with it and also how quite it is.

Review from Samsung US

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Jul 11, 2024

Igor

5 out of 5 stars review

Excellent dryer for everyday use

[This review was collected as part of a promotion.] Great looking and easy-to-use dryer. It's really versatile and works well with all kinds of fabric. I have been enjoying it for a year now and have not had a single issue.

Review from Samsung US

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May 18, 2025

Becky

1 out of 5 stars review

Upset

Both dryer and washer are equally as terrible and super inconsistent. It’s so annoying to have all your day planned out and for whatever reason the dryer decided not to work for hours. Or the washer will extend the cycle by a half hour for no reason

Review from Samsung US

Helpful?

reply from Samsung Care

Hi Becky, That sounds incredibly frustrating, especially when you're trying to stay on schedule and something as basic as doing laundry throws everything off. We would love to speak to you directly to gather more information about your experience and determine what steps can be taken to help with your home appliances. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1149237577 to help our team pull up your information. Leo

Apr 22, 2024

Paul

1 out of 5 stars review

Violently shakes on spin cycle

Just purchased this set. The washer shakes across the entire floor on the spin cycle (even the lowest setting) Samsung doesn't care. They have horrible customer service. I'd keep shopping around.

Review from Samsung US

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reply from SEA Care

Paul, we know how it feels to deal with a shaking washer. Let us help. If your washer shakes, you can easily troubleshoot the issue by following the simple steps in this link. Please click on the embedded words and choose the "NO, I NEED MORE HELP" option to access the complete diagnostic and watch a video tutorial. Samsung washing machine is shaking https://www.samsung.com/us/support/troubleshooting/TSG01001016/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147071565) to help our team pull up your information. Have a great day. ^Camille

Jan 17, 2023

Islandgirl

5 out of 5 stars review

Great value

[This review was collected as part of a promotion.] I love the colour and the fact that my clothes are dry when the time is up. No need to run the dryer a second time to dry a load.

Review from Samsung US

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