Hi brmx, We know how important it is for your Samsung washer to hold up over time, and we understand how disappointing it is when a key component like the drum support affects its long-term durability. Your review provides helpful perspective on how this washer performs for your needs. Samsung truly values your business. Christian Samsung Care

Hello Victor, That’s a bit annoying to run into, especially when you just want things to connect and work smoothly. Connection issues can sometimes relate to network setup, app configuration, or device pairing requirements. This guide provides troubleshooting steps for appliance connectivity issues. https://www.samsung.com/us/support/troubleshoot/TSG10007360/ If the issue persists, we recommend reaching out to our support team for further assistance. Please keep this reference number for your records: 1152650300. Feel free to reach us through the following channels: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) Samsung truly values your business. Pope Samsung Care