I received this as a gift. I don't know if I got a lemon or all of them have the same problem. I read the instructions over several times, and to no avail. I tried the one cup maker and it literally exploded the coffee pod plus when I opened the lid coffee went all over my counter plus me. It's dangerous! Luckily I only had a minor burn on my finger. Also, it makes very loud sounds. The 12 cup coffee maker works, but is very noisy. If this is an issue with all SS-16 Series it's a problem that needs addressing immediately.

Love the unit in general. A few items I would like to see changed. How to turn off the beep sounds when the pot is finished. Allow the use of the "Bold" feature when programming a pot to be brewed with the timer and the pod settings. The pod water temp needs to be hotter. Otherwise, the unit works very well and makes a delicious pot of coffee.

[This review was collected as part of a promotion.] This is more about their warranty than the purchase of. We had purchased about a year and a half ago. We LOVED the option that it brewed coffee AND kcup coffee. One morning we made coffee and the machine started smoking. We quickly unplugged and called Cuisinart. I believe it was even on a Saturday. They took the information and confirmed we had registered the product. The warranty was for 3 years. They asked for pictures and that was it. A new coffee maker was on the way. This is a company who believes in their product. If they didn’t they wouldn’t offer a 3 year warranty on a small appliance. We were happy, amazed, thankful we bought a Cuisinart, and appreciative of the warranty. Thank you Cuisinart for making such a great product and standing by your quality. We APPRECIATE it!

My previous Cuisinart coffeemaker lasted for many years, unfortunately conked out. I never had any issues with the old machine. Since I was familiar with the product it was an easy decision to buy a Cuisinart coffeemaker again. I like my new Cuisinart coffeemaker more than the old one. It looks sleek and works like a charm, the coffee tastes superb.

This machine makes my coffee taste better! It holds water in a storage are and cleans the water while it sits and waits for use. Prior to the purchase of this machine, my older machine required a large scoop of coffee per cup. This machine doesn’t require so much coffee to be used and produces better tasting coffee. A bag lasts longer now. I can also control the amount I want versus having to pre measure the amount each time. The carafe side also cleans the water prior to use. I can control the boldness and the amount of hours it stays on or keeps the coffee warm - up to 4 hours if needed. Most coffee pots only stay on for up to 1 hour. This machine has made a difference in my morning routine and I feel that it was a great purchase. Overall I am drinking better coffee that’s made faster with less hassle and lower cost of products used.

The carafe coffee maker makes wonderful hot coffee! The pod (K-Cup) side of the coffee maker does not work as well as the previous model of this dual Cuisinart coffee machine. Can’t figure out the problem. Hot chocolate K-cups do not empty completely. Perhaps not enough pressure? Still trying to figure it out.

Got off to a bad start but now I love it. It seems folks have had an issue with the single serve side not working. No POD light when the POD button pressed. A google search showed a quick fix. I interpreted this problem as a sticky pod sensor switch right under the pod lid. I had that problem right out of the box. Did the 'fix' and all was good. It did it a day later and I did the 'fix' again. Since tht it's been working fine great.

Very happy with the coffeemaker. Only wish it had the 1-4 button like my old one. Works great and saves me so much space. . I will say that all the measurements online were incorrect for the height. Very happy it was shorter than stated for the one with the glass pot. We have it in a cabinet on a shelf that rolls out,

Highly recommend this coffee maker, beautiful as well as functional, offers single and carafe options for brewing for one or a crowd. Also added the option or using grounds or pods for single cup which is a huge plus! Has all the perks of a drip coffee maker with the ability to set a timer to have ur coffee automatically brew in the morning or the convenience of single cup on the go!

I was so excited to receive this coffee maker, I had been looking for awhile for a stylish 2 in 1 coffee maker. The first one came and we started using it right away, loved it! Pot of coffee brewed so fast and was hot! The disappointment came when I had company and they wanted tea. I went to make them a cup on the pod side and it didn't work. No lights lit up, I tried all the troubleshooting tips and yet nothing. So I returned it. They would not send a replacement until they received the returned one so I went a week with no coffee maker. Second one came and I immediately did a test run only to find the pod side did not work just like the last one. I couldnt believe it, being the name Cuisinart always stood for quality. I chose not to get another replacement, obviously there is a problem with this model and it's too expensive to risk having another work for a month then break as William and Sonoma only gives you 30 days on returns. Its been over a month since i ordered the 1st one, still no coffee maker or refund yet.