We’re sorry to hear about your experience and appreciate you bringing this to our attention. Grounds in the basket or issues with the single-serve side can sometimes occur if the filter is not properly seated, the brew basket is overfilled, or if descaling is needed to maintain proper flow and function. Ensuring correct assembly and regular cleaning may help improve performance, but our team would be happy to review this further with you. Please contact our Consumer Assistance Center at 1-800-726-0190 and reference ticket #8900998463, and thank you for your feedback—it helps us improve future models and better support our consumers.

We’re sorry to hear the Coffee Center® 2‑in‑1 Coffeemaker didn’t meet your expectations and appreciate you sharing this feedback. For easier filling, you can use a narrow‑spout pitcher or removing the reservoir (if applicable) rather than moving the unit, and ensuring the desired cup volume is selected beforehand since capacity is adjusted by settings rather than visible fill lines. Thank you for taking the time to share your experience, as your feedback helps us improve convenience, design, and future models.