Thank you for taking the time to share your review. We’re sorry for any inconvenience you experienced and appreciate you bringing this to our attention. We value your feedback and will be sure to share it with our team as we continue working to enhance our products and services.

We’re sorry to hear the single-serve side didn’t work as expected, especially since the 12-cup side performed well. That’s understandably frustrating and not the experience we want for our customers. While returning it is certainly an option, our customer service team would also be happy to help troubleshoot or review warranty options if you choose. You can reach them at 1-800-726-0190. We appreciate you taking the time to share this feedback.

Thank you for your feedback. We understand how a tricky water tank can affect the overall experience, and we appreciate you sharing your thoughts. If you’d like tips for easier filling, our Consumer Service team is happy to assist at 1-800-726-0190.

We’re very sorry to hear how frustrating this appliance has been for you. That’s never the experience we want our customers to have, and we truly appreciate you taking the time to share your feedback. Please know that your comments will be shared with our team as we continue working to improve our products and overall experience.