We’re very sorry to hear how frustrating this appliance has been for you. That’s never the experience we want our customers to have, and we truly appreciate you taking the time to share your feedback. Please know that your comments will be shared with our team as we continue working to improve our products and overall experience.

We’re sorry to hear your coffee maker stopped working after only a few uses, as our products are designed for reliable daily performance. Please ensure the brew basket and water reservoir are properly seated, the machine is on a level surface, and the unit is securely plugged in, as these factors can sometimes affect operation. Since the issue persisted, we’d like the opportunity to help resolve it. Please contact our Consumer Assistance Center at 1-800-726-0190 and reference ticket #8900524296 so we can assist you further.