We’re sorry to hear the single-serve side didn’t work as expected, especially since the 12-cup side performed well. That’s understandably frustrating and not the experience we want for our customers. While returning it is certainly an option, our customer service team would also be happy to help troubleshoot or review warranty options if you choose. You can reach them at 1-800-726-0190. We appreciate you taking the time to share this feedback.

Thank you for taking the time to share your experience and detailed feedback. We value hearing both what you enjoy and where we can improve, and comments like yours are reviewed and used to help guide updates to future models. We appreciate your support and thoughtful input.