Thank you for sharing your feedback. We’re sorry this coffee maker did not meet your expectations. If you’d like to discuss your experience or explore options under the 3-year warranty, please feel free to call our Consumer Service team at 1‑800‑726‑0190.

Thank you for sharing your feedback. We’re sorry to hear about the leaking issue you experienced and understand how frustrating that can be. Please ensure the water reservoir is fully seated and the pod basket and lid are properly in place, as this can sometimes help prevent leaks. If that doesn't resolve your issue, this coffeemaker is backed by a limited warranty, and we encourage you to contact our Consumer Service team at 1-800-726-0190 if the issue persists so they can assist further.