We’re sorry to hear the water reservoir is leaking and understand how frustrating repeated cleanup can be. Please ensure the reservoir is properly seated and filled within the indicated level, as overfilling or misalignment can sometimes cause leaking during use. If the issue continues, please contact our Consumer Assistance Center at 1-800-726-0190 and reference ticket number 8900997748 so we can assist further. Thank you for your feedback, as it helps us improve future models.

We’re sorry to hear the coffeemaker did not meet your expectations, especially after limited use over the past year. For best performance, we recommend regular cleaning and descaling as outlined in the use and care instructions, as buildup can impact brewing function over time. We’d like the opportunity to assist further—please contact our Consumer Assistance Center at 1-800-726-0190 so we can review support options. Thank you for sharing your feedback, as it helps us improve future models and offerings.

We’re sorry to hear your 2-in-1 Coffeemaker stopped working so soon, as this is not the reliability we strive to provide. We recommend checking that the unit is fully descaled, the water reservoir is properly seated, and trying a different outlet to rule out power issues. Our team would be happy to assist with troubleshooting and review warranty options at 1-800-726-0190 Ticket #8901014209. Thank you for your feedback—it helps us improve future models.

Thank you for sharing your experience. We’re glad to hear your first unit lasted many years, but we’re sorry the second one did not meet your expectations. This product is covered by a limited warranty, and our Consumer Service team at 1-800-726-0190 is available to provide assistance if needed.