Dear P&F, Thank you for your comment. We certainly understand the inconvenience this may have caused if you could not make it work. This device is just a charger that can charge or power up low-power mobile devices or monitor. To learn more about this charger, please go to: https://rog.asus.com/us/power-protection-gadgets/chargers-and-adapters/rog-gaming-charger-dock/. If you need more information or further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty