Dear P&F, Thank you for your comment. We certainly understand the inconvenience this may have caused if you could not make it work. This device is just a charger that can charge or power up low-power mobile devices or monitor. To learn more about this charger, please go to: https://rog.asus.com/us/power-protection-gadgets/chargers-and-adapters/rog-gaming-charger-dock/. If you need more information or further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Jose Rosario, Thank you for your comment. We appreciate your feedback. Information coming from valuable customers, like you, will help us improve our future product offering. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty