Hello Tammy,<br /><br />Thank you for your feedback.<br /><br />We sincerely apologize for the issues you faced with your Ninja Slushi order, which was not delivered, leading on the dispute you are currently working with your bank due to this situation. This is certainly not the kind of experience we want for our customers, and your feedback will be forwarded to the appropriate teams for future consideration. <br /><br />If you ever need assistance or have questions regarding your Ninja products, please feel free to contact us at 1-800-365-0135. We would be more than happy to help you.<br /><br />Kind regards,<br />Ninja Kitchen

Hi there,\nThank you for taking the time to leave a review.\nSugar-free or low-sugar liquids won’t slush because they need at least 4% sugar for the right texture. A few alternatives that can be used are Coconut Sugar, Maple Syrup, Agave Syrup, Simple Syrup and Honey. Allulose is an alternative that can help slush but may make it sweeter. You could also add natural sugars found in juices or make a spiked drink. Experiment and enjoy your slushy creations! If you have any other questions, please don't hesitate to contact our Customer Service team at 1-855-520-7816. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.\n\nKind regards,\nNinja Kitchen US