Hi there, Thank you for sharing your honest thoughts. Feeling underwhelmed at the start, especially when you were expecting it to be easier to use, can really take away from the excitement of trying something new. It’s nice to hear that the color at least stood out to you. That’s always a positive first impression. Your feedback is appreciated, and sometimes a bit of guidance can help unlock a better experience. This quick start guide may help walk through setup and early use so things feel more intuitive: https://support.sharkninja.com/quick-start-guides?productName=ninja-slushi-professional-frozen-drink-maker?categoryType=Quick_Start_Guides&productId=01tHs00000D0UYJIA3 If things still don’t feel quite right, feel free to reach out to us directly and we’ll be happy to help further: https://support.sharkninja.com/contact-us Kind Regards, Ninja Kitchen