Hello Carolyn,<br />Thank you for taking the time to leave a review.<br />We&#39;re so sorry to hear that you’re having trouble while making slush drinks with your SLUSHi. Please reach out to our team by phone at 1-800-365-0135, we&#39;d be happy to look into this for you if you still have your unit. If you already returned it, we will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.<br />Kind regards,<br />Ninja Kitchen

Hello, <br /><br />Thank you for taking the time to share your experience. <br /><br />We&#39;re truly sorry to hear about the frustration you&#39;ve experienced with your refund process. We completely understand how disappointing and exhausting this situation must be. Please know that we will relay your feedback to the relevant teams for a comprehensive review to help prevent such issues from occurring again. If there&#39;s anything we can support you with, don&#39;t hesitate to contact us at 1-800-365-0135, and we&#39;ll be more than happy to assist you. Your time and patience are greatly appreciated, and we&#39;re sorry again for the experience you&#39;ve had. <br /><br />Kind regards, <br />Ninja Kitchen