Hello Gayla,<br /><br />Thank you for your five-star review! We&#39;re so glad to hear you&#39;re loving your SLUSHi, even if it felt like a bit of a splurge. It’s great to know you&#39;re getting frequent use out of it and finding real value in the performance. We truly appreciate your support!<br /><br />Kind regards,<br />Shark Clean

Hi Kathleen,<br /><br />Thank you for your review. It’s completely understandable how frustrating it can be when you&#39;re excited to use a new product but can’t get it working, worse when the instructions aren’t helpful. We’d love to assist you directly and walk you through how to operate your unit.<br />Please give our customer service team a call at 1-800-365-0135—we’ll be more than happy to help get everything up and running smoothly. We are open from Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, as well as on Saturday from 9:00 a.m. to 6:00 p.m. ET. <br /><br />Kind Regards,<br />Ninja Kitchen.