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Customer reviews for Ninja SLUSHi 5-in-1 88 oz. Professional Frozen Drink Maker for
Ninja SLUSHi 5-in-1 88 oz. Professional Frozen Drink Maker
4.7 out of 5 stars
stars
2,529 ratings2,447 reviews
  1. 5 stars84% (2,132)
  2. 4 stars7% (180)
  3. 3 stars3% (65)
  4. 2 stars1% (33)
  5. 1 star5% (119)
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Showing 311-320 of 2,447 reviews
Nov 3, 2025
Reviewer name: Aaaaafam1
3 out of 5 stars
3 out of 5 stars review

Ninja Slushi stop working

I loved my Ninja slushi but it just stop working on me. I went to use it and it wouldn't do anything. I got it for Christmas last year. I been trying to find my email to see when the warrant goes out on it but I couldn't find it. My cousin is still working but mine will not do anything. I have a few Ninja items so this is my first bad review on this company.

Review from sharkninja.com
Helpful?71E0H3QNNAG015242112998
reply from SharkNinja

Hi Aaaaafam, Thank you for taking the time to leave a review. We’re really sorry to hear that your Ninja Slushi is not working. We totally understand how frustrating this must be. We kindly invite you to reach out to our team via phone at at 1-800-365-0135.Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Ninja Kitchen

Nov 22, 2025
Reviewer name: CassiMH
5 out of 5 stars
5 out of 5 stars review

Easy to use and clean - bit of a learning curve

I've used the Ninja Slushi a few times now and while there is a bit of a learning curve, I will say I'm overall very impressed!!! We made frozen margaritas. The learning curve is knowing how much water versus alcohol to feed into the machine to make the correct consistency. Fortunately there's plenty of recipes and how to's online! One other thing I will say is that it is very easy to clean! When I buy one of these appliances I usually end up shelving them because it's too complicated to clean. This is a breeze with just a few simple pieces. Finally, it has a small footprint which is great because I have found a spot to nestle it into my kitchen! When something is put away you're less likely to use it so that's a plus. Overall, I would definitely recommend. The travel tote is perfect to take to parties. I can't wait to make other fun drink recipes!!

Review from sharkninja.com
Helpful?71E0H3QNNAG015242112998
Nov 21, 2025
Reviewer name: JANE
5 out of 5 stars
5 out of 5 stars review

LOVE a slushi

Love, love, love this machine. I have always wanted one. The beverage you want to slush must contain sugar otherwise it will slush. It's in the science of the machine. We tried with zero sugar beverages. You CANNOT slush a beverage with zero sugar. We tried and it doesn't work. Adding sugar to a zero soda, the result was more like a snow cone. If you want to slush a soda, use regular soda. For non-carbonated beverages, we started with a lemonade zero and added sugar. Adding sugar to a zero non-carbonated beverage produced a slushie. Next, we mixed in Mike's Hard Lemonade into the lemonade slushie and voila we had a mike's slushie. It is fun experimenting with beverages. I would definitely recommend this item to family and friends.

Helpful?71E0H3QNNAG015242112998
Oct 22, 2025
Reviewer name: jmdjmd
5 out of 5 stars
5 out of 5 stars review

Best Slush Drinks

I bought the SLUSHI to replace my Margaritaville Slush drink machine. I like my SLUSHI a whole lot more than the Margaritaville because I don't have to deal with the ice and the texture is so much better with the SLUSHI. If you have been sitting on the fence, jump off that fence and bring home the SLUSHI, you wont regret it.

Review from sharkninja.com
Helpful?71E0H3QNNAG015242112998
Oct 12, 2025
Reviewer name: Kev’s Opinion
3 out of 5 stars
3 out of 5 stars review

Somewhat Disappointed

I don’t think this was worth the price and it was short of my expectations. Cons: - I am disappointed about the serving capacity. The capacity is exactly the same as my Ninja blender which is 64 oz. Depending on your desired serving sizes, you can only make the following; two slushies at 32 oz, four slushies at 16 oz., & eight slushies at 8 oz. I think the price would’ve been worth it if the capacity were doubled to 128 oz. - The machine has temperature issues. The preset settings temperatures for frappes and slushies are not correct or consistent. I have to lower the temperature to make sure it freezes properly. For example, every time I select slushy it doesn’t freeze unless I lower the temperature way lower than the preset default temperature. - Not a great machine for Frappuccinos. If you’re using milk in your Frappuccino recipe, then the machine will basically ruin the texture by making the drink frothy. I haven’t tried using a recipe with a powdered Frappuccino mixture yet so I can’t comment on it but it may work if you use it. Pro’s: - Other than the temperature setting issues, it works. It’s a little loud but it keeps the temperature cold and mixture ready to pour. - Design of function is simple and sleek. - Easy to clean however if you use milk in the recipe it’s harder to get clean so wash it immediately. In summary, I wish I did not buy this product because of the capacity of only 64 oz. If it were 128 oz capacity I think it would be worth it. I think just using my Ninja blender which has the same capacity of 64 oz would have sufficed for my needs.

Review from sharkninja.com
Helpful?71E0H3QNNAG015242112998
reply from SharkNinja

Hi Kev, Thank you so much for your honest and detailed review. We’re sorry to hear that the SLUSHi didn’t meet your expectations, especially in terms of serving capacity and temperature consistency. We understand how important it is to have a machine that fits your needs—especially when entertaining or making multiple servings. We’re excited to share that we now offer the SLUSHi Max, which features a larger capacity to better support bigger batches and gatherings. It might be a better fit for your needs, and we’d be happy to help you explore that option. Your feedback on the temperature presets and milk-based recipes is incredibly valuable. We’re actively working to improve consistency and texture control, and your experience helps guide those improvements. We’re glad to hear you found the design sleek and the cleaning process manageable. Thanks again for helping us improve. Warm regards, Ninja Kitchen US

Dec 7, 2025
Reviewer name: Raji-P
4 out of 5 stars
4 out of 5 stars review

Love it so much, I gifts 3!

This is my 4th one that I have bought. I love mine so much I decided to buy one for my niece, my eldest daughter, and my other daughter for Christmas. I'm a Ninja fan for sure. I gave it 4 stars because it's hard to clean the crevice. But I still love mine!

Review from sharkninja.com
Helpful?71E0H3QNNAG015242112998
Oct 15, 2025
Reviewer name: Angry Customer2KO
1 out of 5 stars
1 out of 5 stars review

D O. N O T. B U Y!

If I could give Z E R O stars I would! This machine is ABSOLUTELY a joke! We the people spend T O O much money on a non functional machine! I've only used this machine 3 times! It's loud & make a screeching sound! The liquor gets caught in the vessel which in turn, causes M O L D! I've tried everything possible to fix that! I.E Waterpik, Interdental Brush, Sink sprayer. N O T H I N G works! Then HORRIBLE Customer have the audacity to tell me to purchase another vessel? WHY? Only to go through the same thing? Besides it's ALWAYS out of stock! BEFORE Y'all SORRY engineers create ANOTHER money grabbing item, fix the issues with the previous product! Ninja corporation is a JOKE! I'm filing a claim with FDA cause MOLD IS A SAFETY ISSUE & Y'ALL DON'T WANT TO DO ANYTHING ABOUT IT! I'LL BE THE FIRST TO GET THIS STARTED!

Review from sharkninja.com
Helpful?71E0H3QNNAG015242112998
reply from SharkNinja

Hi there, Thank you for taking the time to share your experience, and we’re truly saddened to hear about the issues you’ve encountered with your SLUSHi machine. We understand how upsetting it is to receive a product that doesn’t meet expectations, especially when it involves health concerns like mold and a lack of support. Your feedback is incredibly important, and we take your concerns seriously. The presence of mold and difficulty cleaning certain areas of the machine are issues we’re actively working to address in future designs. We also regret that your experience with our Customer Service team didn’t meet the standard we strive for. We’d like to make this right. Please reach out to our Customer Service team at 1-800-365-0135 your order details so we can escalate your case and explore a resolution. Thank you again for bringing this to our attention. We’re committed to improving both our products and your experience. Warm regards, Ninja Kitchen US

Oct 19, 2025
Reviewer name: Markie928
5 out of 5 stars
5 out of 5 stars review

Best Birthday Gift!!!

Hubby purchased this for my birthday and once I set it up, I have been blending and slushy-ing every weekend! Love it so much. But there are some things that I would like to even improve upon or have better explained. Like, the alcohol to mixture ratio. There are some confusing instructions with that and the prefix instructions.

Review from sharkninja.com
Helpful?71E0H3QNNAG015242112998
Oct 29, 2025
Reviewer name: ChristinaG
1 out of 5 stars
1 out of 5 stars review

Problematic

I originally purchased this almost a year ago and it worked great until about a month ago when motor started to make a burning smell. I returned that unit and received a new one. I have used the new one 2 times and it is not freezing my drinks when I try to make slushy drinks. It is still runny even when I adjust the temperature. I'm frustrated with this product. I've had two of them and problems with both.

Review from sharkninja.com
Helpful?71E0H3QNNAG015242112998
reply from SharkNinja

Hello, Thank you for taking the time to provide your feedback. This isn’t our usual standard, and we apologize for how frustrating this must be. We have attached a link to our support page where you can find a step-by-step guide to resolve the issue you are experiencing. Something doesn’t seem quite right about how your product is performing; we’d like to make sure it’s working as it should. If you are unable to visit our website, you can reach out via phone at 1-800-365-0135. https://support.sharkninja.com/global-search/fs300 Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Ninja Kitchen

Oct 7, 2025
Reviewer name: david darian verba
1 out of 5 stars
1 out of 5 stars review

Poor Quality – Stained After Just 3 Uses! Honestly, I'm very disappointed with the Ninja SLUSHi. I used it only three times, and now the container is permanently stained. No matter how much I wash or scrub it, the marks won't come off. It looks dirty and worn out after just a few uses — that's unacceptable for a product at this price. This is clearly poor-quality material. I expected something durable and easy to clean, not a product that looks ruined after minimal use. Total waste of money. I do not recommend it.

Review from sharkninja.com
Helpful?71E0H3QNNAG015242112998
reply from SharkNinja

Hi David,\nThank you for sharing your experience .We’re truly saddened to hear that your SLUSHi container became stained after just a few uses. That’s definitely not the quality or durability we aim to deliver, and we understand how disappointing it is when a product doesn’t meet expectations.\nYour feedback is incredibly valuable, and we’ve shared it with our product team to help improve future designs and materials. In the meantime, our Customer Support team would love the opportunity to assist you directly and explore options to make this right.\nPlease reach out to us at 1-800-365-0135 with your purchase details, and we’ll do our best to help.\nThank you again for your honesty and for being part of the Ninja community.\n\nWarm regards,\nNinja Kitchen US