Hello William,<br /><br />Thank you for taking the time to share your experience with us. We’re truly disappointed to hear that your food came out burnt on top and frozen on the inside. We understand how frustrating this can be, especially with a new unit and we’d really appreciate the opportunity to make things right. Before you proceed with a return, we welcome you to give us a call at 1-800-365-0135 so we can help ensure your unit is performing as it should and restore your confidence in our brand. Our team is available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.<br /><br />Kind regards,<br />Ninja Kitchen.

Hi there, Thank you for sharing your feedback. We're sorry to hear that the CRISPi didn’t meet your expectations regarding temperature control. While CRISPi is designed to deliver consistent crisping results with its preset cooking technology, we understand that some users prefer more manual control. Your input is incredibly valuable and helps us improve future innovations. Kind regards, Ninja Kitchen

Hello Margo, Thank you for taking the time to leave a review. We really appreciate you taking the time to share your thoughts. We're thrilled to hear you're enjoying the product overall, and your suggestion about adjustable temperature settings for each cooking process is a fantastic one. We've passed your idea along to our product development team. We’re always looking for ways to improve and innovate, and insights like yours help shape future updates and designs.If you have any other suggestions or questions, we’d love to hear them! Kind regards, Ninja Kitchen