cake was delicious, and in a good shape, the system would NOT allow me to type a message, kindly we asked the baker to write happy birthday and they refused not once twice to do it, which I considered its unacceptable due to the fact that I called previously and they won't be accept my message bc they claim I had to do it online. Sams company it's great but the baker staff its awful with the customer service, mind you I have been ordering cake for the last 15+ years at this location

The cake was decorated so pretty moist and delicious will always purchase my cakes from them and very reasonably

This cake was awesome. I ordered it online and it was decorated perfectly for a summer birthday. Cake was super moist and all guests commented about how good it was.

Beautifully decorated “Stitch” themed 1/2 sheet cake for my granddaughter’s bday, including what appeared to be a cool computer generated overlay with her name & personalized birthday greeting. The cake was moist, the buttercream frosting was good (not waxy tasting) & the cake fed a lot of people (more than 50). The price of this custom made cake cannot be beat!

the cake was moist and delicious! However, there was not an option to choose what kind of icing to use. My family only likes whipped so we scraped the icing off and just ate the cake. The cake itself was so much better than Walmart, but Walmart does give the option for whipped.

Picked up the Stitch cake for party tomorrow. It has a crack that goes all the way through the middle of it. The writing on it is huge! I hope the decorations I plan to put on it can be strategically placed to make it look better and cover the crack where it is the worst. Will not order from here again.

Sam's club cakes are some of the best looking cakes you can order for a kid's birthday party. However, the cake inside - both brown and white - were absolutely bland. It only had the texture of a cake, NO flavor, NO taste. We took some great looking photos and dumped the cake in the garbage the next day.

Saran wrap was left under the cake. We went to slice and serve and plastic was hanging out between the cake and cardboard. It was obvious that it was mistakenly left there bc it was just a partial piece.

Apparently the image and he topper weren’t available. So Sam’s put a blue border around the cake and sold it to me as-is

I'm super annoyed at Sam's Club right now. I had my fiancé pick up Madison's cake and I told him to make sure they had happy birthday written on it. Well they did and that's all he looked for so he didn't notice that it didn't have the Lilo and Stitch decoration included. And what is going on with that giant white boarder?! I contacted customer support and the AI bot told me to go to the counter for a refund. 🙄 The whole reason why she wanted it was because it was Stitch.