[This review was collected as part of a promotion.] When I purchased my TV, the LG OLED was touted to be the best picture ever. The display models in the store were very impressive, and it seemed worth it for me to pay extra money to bring this TV into my home. Looking at TVs side-by-side, the LG OLED stood out. Not to mention, it has one of the best viewing angles.
At home, we have two large LG TVs, each in a different room. One is the OLED, the other is an LED, and both have great pictures. For the most part, the content we view is regular high-definition and not 4k. If you did not know which was the OLED, and went back and forth between rooms, you would be hard-pressed to pick out the OLED. When I have company, and turn on the OLED, no one ever says "Wow, look at that great picture!" I don't think I would pay the extra money for the OLED in the future. And that was my opinion before I discovered the problem with image retention.
After owning the OLED TV for about a year, we noticed a discolored spot in the lower right-hand corner of the screen. It was not a consistent or vivid spot, and it changed color depending on the background scenery. This spot was always in the same place on the screen, and it became more and more noticeable. One day, a visiting family member noted it was a ghost image of the NBC peacock logo. I looked it up on the internet and learned of image retention problems on LG OLED TVs. My warranty period was over, and the extended warranty I purchased from a third party would not cover this defect. I had no choice but to live with this issue. I also read that the image retention was not permanent and that it may "wash" away if I continued to vary channels I was watching. My conclusion at the time was that this was no big deal.
I made sure I was not staying on any one channel for an extended period of time, but this did not help. After two and a half years, the image retention has become very pronounced and is noticeable all over the screen. (See attached images) When I have company, people easily notice the horrible looking screen and I feel embarrassed about it. They wonder what was I thinking when I bought this TV. Not one person seeing this TV would buy an LG TV in a million years.
The TV looked so bad that I contacted LG Customer Service about this. Even though not covered by warranty, LG agreed to replace the screen as a one-time courtesy and not charge me for the part, just the labor. I am very appreciative of this, but I am leery that my new screen will turn bad over the next couple of years. The OLED technology has not been perfected.
On another note, I do love the "magic remote" that came with both TVs. What I don't like are all the picture and sound setting options. Although it sounds like a good idea to be able to customize the picture and sound for various types of viewing content, the settings are complicated and confusing. I can play with the settings all day long and still not be sure if I found the best settings. Nonetheless, the adjustability may be great for others.
I am still a big fan of LG Electronics products, just not the OLED screen.