Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Member's Mark SS304 Deluxe Stacked Stone 4-Burner Propane Gas Grill Island for
Member's Mark SS304 Deluxe Stacked Stone 4-Burner Propane Gas Grill Island
3.2 out of 5 stars
stars
20 ratings15 reviews
  1. 5 stars35% (7)
  2. 4 stars15% (3)
  3. 3 stars10% (2)
  4. 2 stars10% (2)
  5. 1 star30% (6)

Member photos

Sort by |
Showing 1-10 of 15 reviews
Sep 13, 2022
Reviewer name: Nm50
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

I'm impressed

Great grill, cooks real hot, sometimes knobs get too hot. Pretty good quality for the money. My brother visited us after I set this grill up and he was impressed with the look and performance and price that he wanted to order one, but sams just ran out of stock. I'm really enjoying showing off my big fancy grill.

Helpful?0RR6DOWKGC1Y15230013063
May 12, 2022
Reviewer name: Lindsay L
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Awesome kitchen

This looks like it costs a lot of money, and gives a nice ah-factor, but a very beautiful addition to our backyard without the construction of a remodel. The only downfall is that it is VERY heavy, and there are no wheels to move it easily.

Helpful?0RR6DOWKGC1Y15230013063
reply from Member's Mark Supplier

Thank you so much for your generous feedback, Lindsay. Your kind words mean a lot to us. Hope you would enjoy grilling with your new outdoor kitchen from us.

Oct 10, 2022
Reviewer name: Jen
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Beautiful Grill

Beautiful Grill; shipping was about a week late but that's our only complaint. It's exactly as described. The metal door to the right is the opening to propane tank, I don't think I could find that information anywhere.

Helpful?0RR6DOWKGC1Y15230013063
Jun 28, 2022
Reviewer name: Skooter25
5 out of 5 stars
5 out of 5 stars review

Great Grill, Amazing Customer Service from Prokan

Grill is great, but after reaching out to Prokan Grills (Original Equipment Manufacturer) grill is even better! Customer service is some of the best I've ever dealt with, and the product development group is amazing! I wanted cast iron grill grates and a charcoal tray like some of the more expensive gas grills offer. I ended up with 3 charcoal grates, a griddle plate for the 4th grate slot, a newly designed charcoal tray from my example, and a grill topper that they have been working on! I highly recommend this grill station as I've had zero issues and OEM customer service is top notch!

Helpful?0RR6DOWKGC1Y15230013063
reply from Member's Mark Supplier

Thank you so much for taking the time to leave an excellent rating, thanks so much for sharing your experience with us. We're here for you anytime.

May 25, 2022
Reviewer name: DEMAD
5 out of 5 stars
5 out of 5 stars review

Beautiful Grill

This is a good quality grill and an excellent value. The stone is faux, but it still looks great. It is super heavy but comes in 3 pieces. Not much to assemble. The cabinets are assembled. You just need to put on the handles and the grill parts and then level the three sections so the space between them is even. (They do not attach to each other but look great.) The grill itself could be hotter, but it has been super windy every time we used it, so that could be why. We have not used the rotisserie or the side burner yet. Delivery was on time and the driver helped us get it to the yard. Overall, we love this grill and would highly recommend it.

Helpful?0RR6DOWKGC1Y15230013063
reply from Member's Mark Supplier

Thank you for your kind feedback, your words are very much appreciated. Hope you would enjoy grilling with your new outdoor kitchen from us. Happy grilling

Jun 3, 2022
Reviewer name: GG
5 out of 5 stars
5 out of 5 stars review

Stone countertop damaged

It looks great except for the damaged countertop. Who can I contact to get the countertop replaced or the side piece replaced.

Helpful?0RR6DOWKGC1Y15230013063
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear that the countertop is damaged! Please give us a call toll-free at (888) 301-0332 from 7 a.m. to 11 p.m CST Monday through Saturday and and 10 a.m. to 8 p.m. CST on Sundays for a replacement part.Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional.

Jun 15, 2022
Reviewer name: Lin
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Members mark SS304 grill

Looks great, but I can't get the heat above 450 degrees no matter what I try. This is very disappointing as my previous grill was able to get much hotter. I would return it if I could.

Helpful?0RR6DOWKGC1Y15230013063
reply from Member's Mark Supplier

Thank you for leaving a review. The cooking temperature can be higher than 450 degrees based on our test, and our temperature evenness is actually the key for good cooking experience. When you have concern about the temperature, it could be the problem of temperature gauge. Please give us a call toll-free at (888) 301-0332 from 7 a.m. to 11 p.m CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays.

Aug 22, 2022
Reviewer name: Rocky
3 out of 5 stars
3 out of 5 stars review

Looks good but doesn't heat much

I am not sure what's the issue. I bought the natural gas version and which is hooked really well directly to my homes natural gas connection so I expected it to cook and heat fast but to my surprise it was exactly opposite. The grill took much longer to even pre heat and takes years to cook. The grill looks good but if this doesn't work fast then what's the use

Helpful?0RR6DOWKGC1Y15230013063
reply from Member's Mark

Please make sure if all the shut off valves on the supply line fully open. Thanks

Oct 6, 2022
Reviewer name: Anonymous
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Damaged parts SS304

It took a long time to be delivered, product came with a lot of damage, offered vendor to just send me the replacement parts and I would repair and install it myself. Still have not heard from vendor or Members Mark. Almost a month now!!!!

Helpful?0RR6DOWKGC1Y15230013063
Jun 14, 2022
Reviewer name: Schenk371
1 out of 5 stars
1 out of 5 stars review

Terrible-fell apart after 1 season

Bought this last spring, this summer the stone is falling off and top split over the winter. I live in Nashville so not severe weather.

Helpful?0RR6DOWKGC1Y15230013063
reply from Member's Mark Supplier

Thank you for leaving a review. We are sorry about the damage caused to your grill, and we have the parts available to get your grill right again. Please give us a call toll-free at (888) 301-0332 from 7 a.m. to 11 p.m CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional. We would be happy to send any replacement parts that are required right to your home.